Overloaded Queuing Systems: Service Capacity Allocation and Incentive Issues

超载的排队系统:服务能力分配和激励问题

基本信息

  • 批准号:
    436156-2013
  • 负责人:
  • 金额:
    $ 1.89万
  • 依托单位:
  • 依托单位国家:
    加拿大
  • 项目类别:
    Discovery Grants Program - Individual
  • 财政年份:
    2016
  • 资助国家:
    加拿大
  • 起止时间:
    2016-01-01 至 2017-12-31
  • 项目状态:
    已结题

项目摘要

Service capacity in units such as call centers or health clinics, typically cannot meet the demand. As a result, some customers end up abandoning queues intentionally or passively without being served. A queuing system with a demand that is larger than the service capacity is said to be overloaded. By acknowledging the fact that only a proportion of customers acquire service, the major decision facing an overworked service provider is to develop a system that assigns priority. Since the attributes of customers and servers, and their interactions may not be homogenous, the First-In-First-Out (FIFO) discipline may not suit every situation. For example, a gravely ill person will take precedence over someone else in a hospital waiting room. In such cases, service providers may compromise the FIFO rule in the interests of efficiency metrics, such as health and revenue.
呼叫中心或诊所等单位的服务能力通常无法满足需求。因此,一些客户最终故意或被动地放弃队列而得不到服务。一个排队系统的需求大于服务能力,称为超载。由于认识到只有一部分客户获得服务的事实,过度工作的服务提供商面临的主要决策是开发一个分配优先级的系统。由于客户和服务器的属性以及它们的交互可能不是同质的,先进先出(FIFO)原则可能不适合每种情况。例如,在医院候诊室里,一个重病患者将优先于其他人。在这种情况下,服务提供商可能会为了效率指标(如健康和收入)而妥协FIFO规则。

项目成果

期刊论文数量(0)
专著数量(0)
科研奖励数量(0)
会议论文数量(0)
专利数量(0)

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Ding, Yichuan其他文献

Do Financial Incentives Change Length-of-stay Performance in Emergency Departments? A Retrospective Study of the Pay-for-performance Program in Metro Vancouver
  • DOI:
    10.1111/acem.13635
  • 发表时间:
    2019-07-18
  • 期刊:
  • 影响因子:
    4.4
  • 作者:
    Wang, Yuren;Ding, Yichuan;Hunte, Garth
  • 通讯作者:
    Hunte, Garth
An Achievable-Region-Based Approach for Kidney Allocation Policy Design with Endogenous Patient Choice
Sensor Network Localization, Euclidean Distance Matrix completions, and graph realization
  • DOI:
    10.1007/s11081-008-9072-0
  • 发表时间:
    2010-02-01
  • 期刊:
  • 影响因子:
    2.1
  • 作者:
    Ding, Yichuan;Krislock, Nathan;Wolkowicz, Henry
  • 通讯作者:
    Wolkowicz, Henry
Patient Prioritization in Emergency Department Triage Systems: An Empirical Study of the Canadian Triage and Acuity Scale (CTAS)
Identification and bioinformatic analysis of CircRNAs in the plasma of patients with very severe chronic obstructive pulmonary disease.
  • DOI:
    10.1186/s12890-023-02513-5
  • 发表时间:
    2023-06-16
  • 期刊:
  • 影响因子:
    3.1
  • 作者:
    Tang, Sihui;Ding, Yichuan;Zhou, Zihan;Yang, Wanchun
  • 通讯作者:
    Yang, Wanchun

Ding, Yichuan的其他文献

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{{ truncateString('Ding, Yichuan', 18)}}的其他基金

Joint Design of Priority Rules and Service Capacity in Multi-class Queues and Applications in Public Sectors
多等级队列优先级规则和服务能力联合设计及公共部门应用
  • 批准号:
    RGPIN-2019-05539
  • 财政年份:
    2022
  • 资助金额:
    $ 1.89万
  • 项目类别:
    Discovery Grants Program - Individual
Joint Design of Priority Rules and Service Capacity in Multi-class Queues and Applications in Public Sectors
多等级队列优先级规则和服务能力联合设计及公共部门应用
  • 批准号:
    RGPIN-2019-05539
  • 财政年份:
    2021
  • 资助金额:
    $ 1.89万
  • 项目类别:
    Discovery Grants Program - Individual
Joint Design of Priority Rules and Service Capacity in Multi-class Queues and Applications in Public Sectors
多等级队列优先级规则和服务能力联合设计及公共部门应用
  • 批准号:
    RGPIN-2019-05539
  • 财政年份:
    2020
  • 资助金额:
    $ 1.89万
  • 项目类别:
    Discovery Grants Program - Individual
Joint Design of Priority Rules and Service Capacity in Multi-class Queues and Applications in Public Sectors
多等级队列优先级规则和服务能力联合设计及公共部门应用
  • 批准号:
    RGPIN-2019-05539
  • 财政年份:
    2020
  • 资助金额:
    $ 1.89万
  • 项目类别:
    Discovery Grants Program - Individual
Joint Design of Priority Rules and Service Capacity in Multi-class Queues and Applications in Public Sectors
多等级队列优先级规则和服务能力联合设计及公共部门应用
  • 批准号:
    RGPIN-2019-05539
  • 财政年份:
    2019
  • 资助金额:
    $ 1.89万
  • 项目类别:
    Discovery Grants Program - Individual
Overloaded Queuing Systems: Service Capacity Allocation and Incentive Issues
超载的排队系统:服务能力分配和激励问题
  • 批准号:
    436156-2013
  • 财政年份:
    2018
  • 资助金额:
    $ 1.89万
  • 项目类别:
    Discovery Grants Program - Individual
Overloaded Queuing Systems: Service Capacity Allocation and Incentive Issues
超载的排队系统:服务能力分配和激励问题
  • 批准号:
    436156-2013
  • 财政年份:
    2017
  • 资助金额:
    $ 1.89万
  • 项目类别:
    Discovery Grants Program - Individual
Overloaded Queuing Systems: Service Capacity Allocation and Incentive Issues
超载的排队系统:服务能力分配和激励问题
  • 批准号:
    436156-2013
  • 财政年份:
    2015
  • 资助金额:
    $ 1.89万
  • 项目类别:
    Discovery Grants Program - Individual
Overloaded Queuing Systems: Service Capacity Allocation and Incentive Issues
超载的排队系统:服务能力分配和激励问题
  • 批准号:
    436156-2013
  • 财政年份:
    2014
  • 资助金额:
    $ 1.89万
  • 项目类别:
    Discovery Grants Program - Individual
Overloaded Queuing Systems: Service Capacity Allocation and Incentive Issues
超载的排队系统:服务能力分配和激励问题
  • 批准号:
    436156-2013
  • 财政年份:
    2013
  • 资助金额:
    $ 1.89万
  • 项目类别:
    Discovery Grants Program - Individual

相似海外基金

Queuing Systems with Dependencies: Theory and Applications
具有依赖性的排队系统:理论与应用
  • 批准号:
    2006350
  • 财政年份:
    2020
  • 资助金额:
    $ 1.89万
  • 项目类别:
    Standard Grant
Overloaded Queuing Systems: Service Capacity Allocation and Incentive Issues
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Overloaded Queuing Systems: Service Capacity Allocation and Incentive Issues
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  • 财政年份:
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    Discovery Grants Program - Individual
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合作研究:无线排队系统的大流量限制模型和控制分析 - 结合远程依赖和重尾
  • 批准号:
    0608663
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    2006
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RUI: Finite Capacity Queuing Models in Manufacturing and Production Systems
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