Towards a business-aware framework for the development of smart process applications

建立用于开发智能流程应用程序的业务感知框架

• 批准号: RGPIN-2019-07279
• 负责人: Mili, Hafedh
• 金额: $ 2.04万
• 依托单位: Université du Québec à Montréal
• 依托单位国家: 加拿大
• 项目类别: Discovery Grants Program - Individual
• 财政年份: 2020
• 资助国家: 加拿大
• 起止时间: 2020-01-01 至 2021-12-31
• 项目状态: 已结题
• 来源: https://www.nserc-crsng.gc.ca/ase-oro/Details-Detailles_eng.asp?id=716681
• 关键词: Towards; business; aware; framework; development

You walk into your favorite grocery store, and you are greeted by name on a major display as you go through the door. You walk by the meat section, and a text message (or head-up display) brings to your attention a special on lamb chops because your significant other is known to relish those. You put a meat tray in your shopping cart, and you get two thumbs up on Syrah wine. Cheese with that? You pick crackers, and get a warning about sodium content, given a medical history of high blood pressure. While getting toothpaste, you get notified of a special on size 4 baby diapers, considering that you have been buying size 3 diapers for over 6 months". The scenario is an example of a Customer Experience Management application in action that relies on connected objects, knowledge about the customer (facts and inferences), and an implicit understanding of the purchasing process to trigger custom interactions with the consumer at the opportune time to achieve a desired business outcome. Consider now a patient monitoring application that relies on sensors attached to patients or their environment and that, depending on prior knowledge about the patients and their surroundings, 1) notifies, acts, or reacts, if need be and 2) records and “digests” the data to refine future responses. Or an insurance application that relies on sensors to capture a driver's driving events to 1) notify, act, or react, and 2) record and “digest” the data to refine future responsesand perhaps raise the premium! These are three examples of applications that 1) use ubiquitous computing for context-awareness, 2) rely on elaborate subject profiles, which include factual data and domain inferences, to compose a response, 3) have a learning component that adapts the application's response over time, and 4) that implement novel business processes to achieve a high-level business outcome, e.g. more sales, happier customers, less risk, etc. I will refer to these as smart process applications or SPAs. SPAs raises issues, from business models, to application engineering, to data privacy and security, to legal and ethical issues. I focus on application engineering. Whereas traditional business applications implement well-understood processes, such as supply chain or finance, SPAs implement dynamic novel processes that often instrument or accompany human processes that are outside the scope of the system. The way industry approaches this is "let us put sensors everywhere, collect the data and see what we can do with it". However, there is no systematic way of specifying requirements for SPAs. I argue that we must first codify the processes that we wish to instrument before we can specify what the SPA will do. Thus, I propose to develop a requirements methodology for SPAs that relies on an explicit codification of the underlying processes. Second, I propose to leverage the codification of such processes and similarities between SPAs to develop the domain functionality through frameworks.

你走进你最喜欢的杂货店，当你进门的时候，你会被一个主要的显示器上的名字所欢迎。你走过肉类区，一条短信（或抬头显示器）引起了你的注意，因为你的另一半喜欢吃羊排。你在购物车里放了一盘肉，你在西拉葡萄酒上竖起了两个大拇指。加奶酪吗？如果你有高血压的病史，你会得到一个关于钠含量的警告。在购买牙膏时，您会收到4号婴儿尿布的特别通知，因为您已经购买3号尿布超过6个月了。 该场景是一个客户体验管理应用程序的示例，该应用程序依赖于连接的对象、有关客户的知识（事实和推断）以及对购买流程的隐含理解，以便在适当的时间触发与消费者的自定义交互，从而实现所需的业务成果。现在考虑依赖于附接到患者或其环境的传感器的患者监测应用，并且取决于关于患者及其周围环境的先验知识，1）如果需要，则通知、动作或反应，以及2）记录和“记录”数据以改进未来的响应。或者是一个保险应用程序，它依靠传感器来捕捉驾驶员的驾驶事件，以1）通知、行动或反应，2）记录和“消化”数据，以改进未来的响应，也许还能提高保费！这是三个应用程序的例子，1）使用无处不在的计算进行上下文感知，2）依赖于精心制作的主题配置文件，其中包括事实数据和领域推断，以组成响应，3）具有随着时间的推移适应应用程序响应的学习组件，以及4）实现新的业务流程以实现高级业务结果，例如更多的销售，更快乐的客户，更少的风险，我将这些称为智能流程应用程序或SPA。 SPA提出了各种问题，从商业模式到应用程序工程，从数据隐私和安全到法律的和道德问题。我专注于应用工程。传统的业务应用程序实现了易于理解的流程，如供应链或财务，而SPA实现了动态的新流程，这些流程通常是系统范围之外的人工流程的工具或伴随。工业界的做法是“让我们在任何地方都安装传感器，收集数据，看看我们能用它做什么”。然而，没有系统的方法来指定SPA的要求。我认为，在我们能够具体说明SPA将做什么之前，我们必须首先将我们希望文书化的过程编纂成法律。因此，我建议开发一个SPA的需求方法，依赖于一个明确的编码的基本过程。其次，我建议利用这些过程的编码和SPA之间的相似性，通过框架来开发域功能。