随着AI技术广泛应用于各领域，政务AI聊天机器人已逐渐成为各国智能政府建设中的一项重要战略。在实践初期，政务AI聊天机器人面临着如何完善交互模式设计来提升政府与公民间交互质量的难题。所以，探究政务AI聊天机器人交互模式与公民使用感知和行为之间的影响关系是一个重要的研究课题。考虑到政务和商务AI聊天机器人在代理主体、交互任务复杂度和交互目的方面的不同，本项目从三个方面对政务AI聊天机器人的交互机制及其效能进行公民行为实验研究：（1）采用离散选择实验，对机器人交互特性的公民偏好进行研究；（2）综合眼动追踪实验和问卷调查，探究交互特性对公民使用意愿的影响；（3）通过实地实验，检验交互特性对人机交互效能的影响。本项目基于主客观数据的分析，将确定交互特性的偏好程度排序，明晰特定交互特性与公民使用意愿和交互效能之间的作用关系，为政务AI聊天机器人交互模式的设计和效果评估提供科学依据。

With the extensive application of AI technology in various fields, government AI-chatbot has gradually become an important strategy in the construction of intelligent government across countries. At the beginning of practice, the issue faced by the government AI-chatbot is to improve interaction quality between the government and citizens through improving interaction mode design. Therefore, it is an important research topic to explore the effect of interaction mode on citizens’ perception and behavior. Considering the differences in terms of agent of chatbot, complexity of interaction task and purpose of interaction, this project will conduct experimental study on citizen behavior for the interaction mechanism and effectiveness of government AI-chatbot from three aspects: (1) Studying citizen preferences on interaction characteristics by using a discrete choice experiment; (2) Exploring the impact of interaction characteristics on citizens' use intention by integrating eye movement tracking experiment and questionnaire survey; (3) Evaluating the effect of interaction characteristics on human-computer interaction effectiveness through field experiment. Based on the analysis of subjective and objective data, this project will determine the order of preference degree of interaction characteristics and clarify the functional relationship between specific interaction characteristics and citizens' use intention and behavior, which provides scientific basis for designing and evaluating the interaction mode of government AI-chatbot.