服务性企业授权型领导的培养与作用机制研究

从服务的特点和服务性企业自身发展来看，管理人员的授权型领导是确保服务性企业赢得竞争优势，增强适应环境的能力，提高生产效率和服务质量的必然要求。自20世纪90年代以来，国内外服务管理学者已对授权型领导理论进行了研究，并取得了一系列重要的研究成果。然而，他们对授权型领导的前项变量、测量工具、作用机制等方面的研究仍存在不足之处，本项研究拟在这些方面进行补充、完善和拓展。主要内容包括：①从“整合”视角（同时从“关系”视角”和“员工激励”视角）探讨服务性企业授权型领导的内涵、维度和计量方法，开发授权型领导量表；②采用三个层次的多层次线性模型分析方法，从企业管理的角度研究授权型领导的前项变量，探讨企业如何通过授权风险控制措施，激励管理人员表现授权型领导行为；③同时使用工作动力模型与领导和成员的交换关系模型，从团队层次和个人层次分别探讨授权型领导对员工群体和员工个人的主人翁行为的作用机制。

The development of service organization and characteristics of service need leaders in service organization display empowering leadership behavior. Empowering leadership is necessary requirement for service organization to win competitive advantages, adapt itself to circumstances, improve productivity and service quality. From 1990, domestic and international service management scholars have done many researches on empowering leadership theory. While, their are still some limitations on antecedents, measurement scale of empowering leadership, and its impacting mechanism on employee job outcomes. The project will supplement, improve and extend their research. The main contents include: ①Explore the connotation, dimensions, measurement of empowering leadership, and developing empowering leadership scale from “integrated” view (both from “relational ” view and “motivational” view). ②Explore antecedents of empowering leadership from the perspective of business management by using three-level hierarchical linear model analysis on how service organization taking risk controlling measures to motivate leaders to display empowering leadership behaviors. ③Explore impacting mechanism of empowering leadership on collective and individual ownership behavior both from team-level and individual-level using the motivational model and leader-member exhange model.