The Influence of Public Engaging Intention on Value Co-Creation of E-Government Services
The Influence of Public Engaging Intention on Value Co-Creation of E-Government Services
复制标题
公众参与意愿对电子政务服务价值共创的影响
DOI：
10.1109/access.2019.2934138
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发表时间：
2019-08
期刊：
影响因子：
3.9
通讯作者：
胡广伟
中科院分区：
文献类型：
--
作者：
胡广伟
信通技术和社会媒体的广泛接受丰富了电子政务服务的提供平台。公众可以方便和及时地探讨问题，提供想法和设计解决方案，以改善电子政务服务。公众的作用从被动的使用者转变为环境商品和服务创新和解决问题的积极、知情的伙伴或共同创造者。但是，价值共创是一个互动的过程，只有通过所有参与者的共同努力才能创造服务价值。基于技术接受理论、信任理论和激励理论，构建了公众参与EGS价值共创意愿的影响因素模型，探讨了影响因素和影响路径。通过结构方程模型（SEM）的路径分析，进一步进行全面验证。路径分析解释了公众如何接受和采纳环境商品服务的价值共创行为。本研究的结果可能有助于政府决策者或IT管理人员寻求通过设计更有效的激励机制来提高环境商品和服务的价值创造。本研究还全面介绍了在用户日益占主导地位的时代，公共服务价值创造的潜在范式。
The wide acceptability of ICTs and social media enriches the delivery platform of e-government (E-gov) services. The public can explore problems, provide ideas, and design solutions to improve E-gov services (EGS) in a convenient and timely manner. The role of the public transforms from passive users to active, informed partners or co-creators of EGS innovations and problem solving. However, value co-creation is an interactive process, and service value can only be created through joint efforts of all participants. This study builds an influence factor model of public engaging intention towards EGS value co-creation, based on technology acceptance theory, trust theory, and motivation theory, to explore the impact factors and impact paths. Comprehensive validation is further conducted through path analysis using structural equation modeling (SEM) methods. Path analysis interprets how the public will accept and adopt value co-creation behavior for EGS. The results presented in this study might be helpful for government policymakers or IT managers seeking to enhance EGS value creation through designing more effective incentive mechanisms. This study also introduces a comprehensive picture of the potential paradigm of public service value creation in an era of increasing user dominance.
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影响因子：
2.9
作者：
P. Jaeger;K. Thompson
通讯作者：
P. Jaeger;K. Thompson
DOI：
10.1287/isre.1050.0042
发表时间：
2005-03
期刊：
Inf. Syst. Res.
影响因子：
--
作者：
B. Wixom;P. Todd
通讯作者：
B. Wixom;P. Todd
影响因子：
16.4
作者：
J. Rotter
通讯作者：
J. Rotter
DOI：
--
发表时间：
2011-02
期刊：
European journal of social sciences
影响因子：
--
作者：
Ahgalya Subbiah;O. Ibrahim
通讯作者：
Ahgalya Subbiah;O. Ibrahim
影响因子：
6.3
作者：
Ebner, Winfried;Leimeister, Jan Marco;Krcmar, Helmut
通讯作者：
Krcmar, Helmut