Telephone Emergency Service 142 (TelefonSeelsorge) during the COVID-19 Pandemic: Cross-Sectional Survey among Counselors in Austria.
Telephone Emergency Service 142 (TelefonSeelsorge) during the COVID-19 Pandemic: Cross-Sectional Survey among Counselors in Austria.
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DOI：
10.3390/ijerph18052228
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发表时间：
2021-02-24
影响因子：
--
通讯作者：
Schadenhofer P
中科院分区：
文献类型：
--
作者：
Humer E;Pieh C;Probst T;Kisler IM;Schimböck W;Schadenhofer P
电话紧急服务在提供低门槛、匿名的免费危机干预方面发挥着重要作用。目前的研究旨在检查心理健康和心理咨询师的感知压力水平，以及在奥地利COVID-19大流行期间咨询电话呼叫者的主要主题。在目前的研究中，在奥地利第二波COVID-19感染期间，奥地利全国性组织TelefonSeelsorge招募了374名咨询师。评估心理健康（WHO-5）和感知压力水平（PSS-10），并询问咨询师与大流行前相比，呼叫者主题化的不同主题的频率和变化。与奥地利普通人群的参考组相比，咨询师的压力更小（13.22 vs. 16.42），心理健康水平更高（66.26 vs. 57.36; p < 0.001）。在奥地利第二波COVID-19疫情期间，最常见的话题是孤独和心理健康。与二零一九年相比，二零二零年录得更多电话，尤其是有关孤独、心理健康、专业活动及关系的主题，据报于COVID-19大流行期间较之前更经常被主题化（p <0. 001）。结果有助于了解COVID-19疫情对电话危机干预的影响。
Telephone emergency services play an important role in providing low-threshold, anonymous crisis intervention free of cost. The current study aims to examine the mental well-being and perceived stress level of counselors as well as the main topics of helpline callers during the COVID-19 pandemic in Austria. In the current study, 374 counselors were recruited within the Austrian nationwide organization TelefonSeelsorge during the second wave of COVID-19 infection in Austria. The mental well-being (WHO-5) and perceived stress-level (PSS-10) were assessed and counselors were asked about the frequency of different topics thematized by callers and changes compared to pre-pandemic times. Compared to a reference group of the Austrian general population, counselors experienced less stress (13.22 vs. 16.42) and higher mental well-being (66.26 vs. 57.36; p < 0.001). The most frequent topics during the second wave of the COVID-19 pandemic in Austria were loneliness and mental health. More calls were registered in 2020 compared to 2019 and especially the topics loneliness, mental health, professional activities and relationships were reported to be thematized more often during the COVID-19 pandemic compared to the time before (p < 0.001). The results contribute to an understanding of the impact of the COVID-19 pandemic on telephone crisis intervention.
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影响因子：
5
作者：
COHEN, S;KAMARCK, T;MERMELSTEIN, R
通讯作者：
MERMELSTEIN, R
DOI：
10.3390/ijerph17228600
发表时间：
2020-11-19
影响因子：
--
作者：
Humer E;Schimböck W;Kisler IM;Schadenhofer P;Pieh C;Probst T
通讯作者：
Probst T
影响因子：
2.2
作者：
Ho, Hua-Chin
通讯作者：
Ho, Hua-Chin
影响因子：
3.7
作者：
Kamerade, Daiga;Bennett, Matthew R.
通讯作者：
Bennett, Matthew R.
DOI：
10.1037/tra0000866
发表时间：
2020-08
期刊：
Psychological trauma : theory, research, practice and policy
影响因子：
--
作者：
Kofman YB;Garfin DR
通讯作者：
Garfin DR