TQO TRANSFORMATION TO QUALITY ORGANIZATIONS

本研究致力于更深入地了解团队和团队领导在组织内质量改进中的作用。这项研究的目的是系统地描述团队领导及其在团队发展和有效性中的作用，并开发一种跨学科的方法，以帮助向高质量组织的转变。研究设计涉及人类学、计算机教育与认知系统、计算机科学、工程技术、管理学、心理学等学科。跨学科研究小组将在几个组织层面(即整个组织、团队本身和团队中的个人)调查团队和团队领导力，并将检查影响团队的因素，包括组织的文化以及与这种文化相关的信念和行为模式。预计研究结果将包括团队领导的跨学科模型、关于团队形成和成熟过程的知识、关于技术专业工作过程的知识、协助向高质量组织转型的工具，以及识别和教育团队领导人的基础。参与这项研究的公司包括IBM、德州仪器、TUElectric和国防后勤局。

This research is focused on obtaining a deeper understanding of the role of teams and team leadership in the improvement of quality within organizations. The objectives of the research are to provide a systematic description of team leadership and its role in team development and effectiveness, and to develop an interdisciplinary methodology that will assist in transformations to quality organizations. The research design involves the disciplines of anthropology, computer education and cognitive systems,computer science, engineering technology, management, and psychology. The interdisciplinary research group willinvestigate teams and team leadership at several organizational levels (i.e., the organization as a whole,the team itself, and the individual within the team), and will examine factors that influence teams, including the culture of the organization and the belief and behavior patterns that relate to this culture. The outcomes of the research are expected to include an interdisciplinary model of team leadership, knowledge about team formation and maturation processes, knowledge about technical professional work processes, tools to assist in transformations to quality organizations, and a basis for identifying and educating team leaders. Companies participating in this study include IBM, Texas Instruments, TUElectric, and the Defense Logistics Agency.