Improving people management systems in emergency services

改善紧急服务中的人员管理系统。该项目旨在确定影响应急服务工作者长期就业的组织子系统以及其他个人和组织成果。救护人员的工作量不但影响他们的工作能力，亦会增加他们的心理压力。人员管理系统和支持机制往往无法最大限度地减少这些压力。该项目旨在为处于紧急服务等困难环境中的组织制定人员管理策略。反过来，紧急服务工作人员应该为病人提供更好的服务。

Improving people management systems in emergency services. This project aims to identify the organisational subsystems that affect the long-term employment of emergency service workers and other individual and organisational outcomes. Operational workloads affect ambulance officers’ ability to work and also contribute to psychological stress. People management systems and support mechanisms are often not configured to minimise these stressors. This project expects to develop people-management strategies for organisations in difficult environments like emergency services. In turn, emergency service workers should provide better services for patients.