Doctoral Dissertation: "More Than Service with a Smile: Routinization and Recognition in the Hotel Industry"

这个项目比较了两家酒店的工作环境和文化，一家提供豪华住宿，另一家提供更标准的环境。Pi‘s将采访这两家酒店的大约100名经理、员工和客人，并将对他们进行民族志描述。该项目使用了工作的社会组织的想法，研究受控的情绪生产，并分析对象和活动的声望或地位价值。这项工作的结果将是检验与生产地位价值相关的假设，以及更好地理解组织结构如何创造标准或豪华的环境。

AbstractSES 000026PI: Michael Burawoy, Rachel Sherman This project compares work environment and culture in two hotels, one offering luxury accommodations and the other offering a more standard environment. PI's will interview about 100 managers, employees, and guests at the two hotels, and will develop ethnographic descriptions of them as well. The project uses ideas from the social organization of work, research into controlled emotion production, and analyses of the prestige or status value of objects and activities. Outcomes of the work will be to test hypotheses related to producing status value, and a better understanding of how the organizational structure produces either standard or luxurious surroundings.