Doctoral Dissertation Research: Emotion Management in the Workplace: Performance and Consequences

本研究关注的是工作场所情绪管理的表现。 在与他人的互动中控制和表达情绪。 情绪管理在许多工作中都是必不可少的。 例如，在与客户和客户接触时，许多员工必须表现得愉快和友好，而不顾他们的真实感受。 此外，在工作场所，员工管理自己的情绪，以便在与同事和上司的互动中采取适当的行动。 然而，通过隐藏自己的真实感受和表达虚假的外在情绪，工人可能会遭受心理困扰。 以前的研究表明，这些后果不同的工人=的地位，在工作场所的层次结构，职业，自我概念，以及对情绪管理的态度，她执行。 本研究的目的是确定的条件下，工人进行情绪管理，情绪管理和心理结果之间的联系，不同状态的工人如何不同的情绪管理的影响，以及影响情绪管理和痛苦之间的关系的因素。 这些关系将使用来自随机抽样的2,500名田纳西州工作人员的邮件调查的定量数据进行测试。 这个样本提供了一个独特的机会来研究来自各种工作和社会地位的工人的情感体验。本研究的广泛影响包括：本研究将通过将情绪表达和社会地位的理论和研究与工作场所情绪管理的研究相结合，推进情绪社会学文献。 通过确定情绪管理与心理困扰相关的条件，政策制定者可以采取措施防止更严重的后果，如抑郁和工人倦怠。 管理者将感兴趣的情绪管理对工人的福祉的影响，因为它们涉及到组织的成果，包括工人的生产力和营业额。 通过确定减少情绪管理对心理困扰的影响的因素，本研究可以为教育工作者和员工培训计划提供策略，以帮助员工处理工作的情绪要求。 最后，本项目将收集一个原始的定量数据集，可用于未来的研究。

This research is concerned with the performance of emotion management in the workplace. The control and expression of emotions in interactions with others. Emotion management is required in many types of work. For example, in encounters with customers and clients, many workers must act cheerful and friendly, regardless of their true feelings. In addition, within the workplace, workers manage their emotions in order to act appropriately in interactions with coworkers and superiors. However, by concealing their true feelings and expressing false outward emotions, workers may suffer from psychological distress. Previous research suggests that these consequences vary by the worker=s status in the workplace hierarchy, occupation, self-concept, and attitude toward the emotion management that she performs. The objectives of this research are to identify the conditions under which workers perform emotion management, the link between emotion management and psychological outcomes, how workers of varying statuses are differentially affected by emotion management, and the factors that affect the relationship between emotion management and distress. These relationships will be tested using quantitative data from a mail survey of a random sample of 2,500 Tennessee state workers. This sample presents a unique opportunity to study the emotional experiences of workers from a wide range of jobs and social statuses. The broader impacts of this research include the following: This research will advance the sociology of emotions literature by integrating theories and research on emotional expression and social status with the research on emotion management in the workplace. By identifying the conditions under which emotion management is associated with psychological distress, policy makers can take steps to prevent more serious consequences such as depression and worker burnout. Managers will be interested in the effects of emotion management on worker well-being as they pertain to organizational outcomes including worker productivity and turnover. By identifying factors that lessen the impact of emotion management on psychological distress, this research may inform educators and employee training programs on strategies to help employees deal with the emotional requirements of a job. Finally, this project will collect an original quantitative dataset that can be used in future research.