Doctoral Dissertation Research: The Organizational Structure of Care Work

博士论文研究：护理工作的组织在疗养院首席研究员：内奥米Gerstel共同首席研究员：贾森Rodriquez马萨诸塞大学阿默斯特提供护理的组织，如疗养院，面临着组织需求之间的紧张关系，在日益市场化的领域，并在个人危机的时候提供富有同情心的护理。 本研究采用比较民族志的方法，收集和分析公司的记录，并在两个养老院，一个为盈利和其他非盈利的工人密集采访，分析如何在各级组织的护理工作者与这种紧张局势。 这项研究解决了两个相关的问题：在多大程度上，以何种方式做护理工作者使用情绪作为他们的工作资源？ 第二，养老院的组织结构如何塑造情感和护理工作？ 这项研究的结果将为关于养老院行业变化后果的公共政策辩论提供信息，因为在美国人口迅速老龄化的背景下，该行业越来越受到控制成本和最大化收入的压力的推动，同时继续提供高标准的个性化，富有同情心的护理。 美国面临着严重的护理短缺，这项研究将通过帮助组织了解如何提供满足护理人员和组织需求的工作场所来做出贡献。

Doctoral Dissertation Research: The Organization of Care Work in Nursing HomesPrincipal Investigator: Naomi GerstelCo-Principal Investigator: Jason RodriquezUniversity of Massachusetts-AmherstOrganizations that provide care, such as nursing homes, face a tension between organizational demands in an increasingly market driven field and providing compassionate care in a time of personal crisis. This research uses comparative ethnographic methods, collection and analysis of company records, and intensive interviews with workers in two nursing homes, one for profit and the other non-profit, to analyze how care workers at all levels of the organizations grapple with this tension. The research addresses two related questions: to what extent and in what ways do care workers use emotions as a resource in their jobs? Second, how are emotions and care work shaped by the organizational structure of nursing homes? The findings from this research will inform public policy debates over the consequences of changes in the nursing home industry as the industry is being increasingly driven by growing pressures to contain costs and maximize revenue while continuing to provide a high standard of personalized, compassionate care, in the context of a rapidly aging U.S. population. The U.S. faces a severe nursing shortage, and this research will make a contribution by helping organizations understand how to provide workplaces that meet both care workers' and organizational needs.