Benchmarking Information Technology Impact in Organisations

坊间的证据揭示了人们对大型应用软件系统的运行性能的不满。然而，澳大利亚的IT投资很少在实施后得到系统的评估。在实施后评估确实发生的地方，过程和措施通常是特殊的，缺乏可信度。这项研究将：为评估IT投资的影响提供一种方便、广泛有效的方法；在机构和政府感兴趣的不同界别建立可比较的资讯科技影响基准；促进研究生的教育和研究培训，使他们在信息技术评估方法方面有良好的基础，并能在这方面提高行业专业知识。

Anecdotal evidence reveals dissatisfaction with the operational performance of large application software systems. Yet, Australian IT investments are seldom systematically evaluated post-implementation. Where post-implementation evaluation does occur, the process and measures are typically idiosyncratic and lacking credibility. The study will: yield a convenient, extensively-validated method for evaluating the impact of IT investments; establish comparable IT-Impact benchmarks across different sectors of interest to organisations and Government; and facilitate the education and research training of graduate research students well grounded in IT Evaluation methods, and well placed to advance industry expertise in this area.