An international comparative study on student support activities by non-academic staff for the purpose of quality assurance of university education

鉴于发展高等教育质量保证是应对全球化挑战和加强政府对大学控制的一种形式，我们已就美国、英国和法国等国家在非学术人员的学生支持活动方面进行了比较研究。研究结果以期刊论文和书籍的形式发表，例如揭示出，发展内部质量保证至关重要，而不是发展外部质量保证系统，对外部质量保证系统来说，有利于利益相关者参与内部质量保证过程的组织文化至关重要。

Considering that the development of quality assurance of higher education is a response to the challenge of globalisation and a form of the reinforcement of government control over universities, comparative studies have been conducted on cases of such countries as the United State, United Kingdom and France, in terms of student support activities by non-academic staff. Results of the study have been published in the forms of journal articles and books, revealing for example that the development of internal quality assurance is critically important rather than that of external quality assurance systems, for which an organisational culture favouring stakeholders' participation in the internal quality assurance process is essential.