Product design support based on fuzzy information integration model for diverse customer demands

对于顾客偏好对产品评价影响较大的产品，要从产品的功能、感性、产品购买的背景等几个方面进行评价。在本研究中，这些不同种类的信息被视为模糊信息。利用先进的运营商将这些信息集成在一起，有助于产品客户选择产品的决策，有助于产品的设计，给客户带来更舒适的感觉。讨论了从头到尾统一处理重要问题的算子的发展。并且我们构建了一个模型，以获得一个指南，以了解是否在总体顾客满意度、形容词、语境等因素中有更重要的评价因素。为了考虑该模型，进一步的工作包括客户和产品之间的心理距离如何影响信息种类的重要性。

For those products which customer preference has highly influenced to the product evaluation, there are several aspects to evaluate the products such as the function, Kansei, the context when product purchase is considered. Those different kinds of information are treated as fuzzy information in this study. The integration of those information using the advanced operator would help with the decision-making of product customer choice and would help with the design of the products to give more comfortable feeling to the customers. Development of the operator who deal with the important uniformly throughout is discussed. And we constructed a model to get a guide to whether the more important aspects of any evaluation among the total customer satisfaction, adjectives, contexts. To consider the model, further work include that how the importance of the kinds of information is influenced by the mental distance between the customer and the product.