Remote motor control, configuration and management of shower pumps to enable IIoT control and in-turn minimise engineer visits.

为了应对新的社会距离常态，并考虑到职业安全，各行业必须采取措施，将工作环境中的社会距离标准化。这是通过促进改变做法，如在家工作，并与此相一致，更好的远程系统控制，以最大限度地减少物理交互和提高职业安全。如今，淋浴泵行业派遣工程师对保修期内发生的设备故障做出反应。在整个行业中，这一数字每年约为12000次。然而，在超过50%的情况下，发现问题不是泵工程师的责任，而是水系统的其他方面存在问题，例如滞留的空气或错误的设置。另外20%的案例是由工程师连接诊断设备以完成重新编程来解决的软件问题。最后30%的访问需要更换部件或整个产品，这通常需要部件订单并在稍后返回地址。通过整合GPRS3G/4G/WiFi控制器芯片，SmartPump创新为我们现有的水泵电机提供了物联网(IoT)优势。如果发生故障，工程师能够远程完成诊断检查以识别故障，并在必要时执行远程编程。如果泵上安装了更多的传感器，还可以进行更广泛的系统诊断，如压力、温度和流量。预计SmartPump诊断评估功能将减少50%+的工程师访问：确定泵是否完全运行；如果问题出在水系统的其他地方；或者如果发动机需要软件更新才能恢复正常运行。有了SmartPump，整个行业每年可能减少6,000多名工程师访问，这意味着极大地减少了对SmartPump的潜在风险。此外，淋浴泵停机时间的减少使最终用户受益，工程师的出差减少也降低了二氧化碳排放量。除了上述工程师拜访外，整个行业的退货率为8%-10%，被认为是“故障产品”。然而，有60%-70%的这样的回报，没有发现任何故障。诊断评估将最大限度地减少材料浪费，并减少最终用户的退货。在已经开发了原型之后，我们计划在项目期间：*开发固件、电子产品和软件。*创建客户系统集成界面和应用程序。*对集成电机进行商业演示。

In response to new social distancing normalities and in consideration of occupational safety, industries must respond by implementing measures to standardise social distancing in working environments. This is achieved by promoting changed practices such as home-working, and in line with this, greater remote systems control to minimise physical interaction and increase occupational safety.Today, the shower pump industry dispatches engineers to respond to unit faults that occur within warranty periods. Across the industry, this is around 12,000 visits per year. However, in over 50% of cases, it is found that the problem is not the responsibility of the pump engineer, rather there is an issue elsewhere in the water system such as trapped air or incorrect setting. A further 20% of cases are software issues that are resolved by an engineer connecting a diagnostics device to complete reprogramming. The final 30% of visits require replacement of parts or whole product which often require a parts order and return to the address at a later date.The 'SmartPump' innovation delivers Internet of Things (IoT) advantages to our existing pump motors by incorporating a GPRS 3G/4G/WIFI controller chip. Should a fault occur, an engineer is able to remotely complete a diagnostics check to identify faults and carry out remote programming if necessary. If further sensors are fitted to the pump, wider system diagnostics are also possible such as for pressure, temperature and flow.It is expected that the SmartPump diagnostics assessment functionality to reduce engineer visits by 50%+ by either: identifying whether the pump is fully operational; if the problem lies elsewhere in the water system; or if the motor requires a software update to resume normal operation.Potential for a reduction of 6,000+ engineer visits per annum across the entire industry is possible with SmartPump meaning a vast reduction in the potential exposure of Covid-19\. Further to this, the decreased downtime of shower pumps benefits the end-user as well as the reduced travel of the engineer lowers CO2 emissions production.In addition to the above engineer visits, there is an 8-10% return rate across the industry as "faulty product". However, with 60-70% of such returns, no faults are found. Diagnostic assessment would both minimise wastage of materials and reduce end-user returns.Having already developed a prototype, during the project we plan to:* Develop the firmware, electrics and software.* Create customer system integration interfaces and apps.* Commercially demonstrate the integrated motor.