NHS Appointment Recovery Project

该项目将与国民保健服务信托基金一起设立一个试点计划，以解决新冠肺炎疫情造成的患者预约积压问题，并有可能在整个行业推广。该项目是一个自动化软件解决方案倡议，旨在重建国民保健制度和医疗保健部门内庞大的预约系统，而不会占用重要资源。在新冠肺炎疫情爆发之初，大多数例行预约不可避免地被搁置。数据的现状最好被描述为混乱，只有在人力方面付出巨大代价才能管理，除非采取一种新的革命性方法，并在紧迫的时间范围内采用。预约将需要重新分配，并与新的患者预约一起重新安排。我们的主要目标是取回每个客户场所内的各种系统上保存的预约信息，以及新的患者预约，将使用Tocabot现有的成熟的机器人流程自动化平台，并对其进行调整，以提供与NHS Trust的系统的集成，以便恢复数据并根据预设的优先顺序重新分配/重新安排预约。由于目前情况的性质，NHS医院信托基金以前没有经历过这样的锁定行动，只有利用最新的自动化技术才能实现安全和快速的解决方案。使用Tocabot的机器人流程自动化平台将提供安全和快速的解决方案，而且将消除不可避免的人为错误，如果以传统方式完成任务，即使使用现有的IT设施。在这方面，Tocabot的机器人过程自动化是对早期系统的巨大进步。扩展资金将使我们能够将该项目的成功扩展到另一家NHS信托基金，将同样严格的流程应用于Covid大流行导致的积压预约。现在，经过验证的Tocabot软件工具已经准备就绪，它将迅速应用于新信托公司的系统和流程，从而对业务效率产生立竿见影的影响。

This Project is to set up a pilot scheme with an NHS Trust to address patient appointment backlogs caused by the Covid-19 Pandemic, with potential for roll-out across the sector.The Project is an automation software solution initiative aimed at rebuilding the vast appointment systems within the NHS and Healthcare Sector, without tying up vital resources. The majority of routine appointments were, by necessity, put on hold at the start of the Covid-19 pandemic. The present state of the data could best be described as chaotic and only manageable with a massive cost in terms of human effort unless a new and revolutionary approach is adopted, and adopted within tight timescales. Appointments will need to be re-allocated and re-scheduled alongside new patient appointments. Our key objective is to pull-back the appointment information held on various systems within each client's premises and, alongside new patient appointments, will use Tocabot's existing proven Robotic Process Automation platform and adapt it to provide integration with the NHS Trust's system in order to resurrect data and re-allocate / re-schedule appointments according to preset priorities. Due to the nature of the current situation, NHS Hospital Trusts have not experienced such lock-down action before and only by taking advantage of the latest automation technology will a safe and rapid resolution be achieved.The use of Tocabot's Robotic Process Automation platform would give a safe and rapid solution and moreover will eliminate the inevitable human error that would occur if the task were to be completed in a traditional manner even with the use of existing IT facilities. In this respect Tocabot's Robotic Process Automation represents a huge advance on earlier systems.The extension funding will enable us to expand the success of the project to another NHS Trust, applying the same rigorous process to the backlog of appointments caused by the Covid pandemic. Now having the proven Tocabot software tools ready to go, it would be applied speedily to the new Trust's systems and processes thereby having an immediate impact on the operational efficiency.