Warm Homes Save Lives CRM

那些生活在燃料贫困中的人是社会上最脆弱的群体之一，他们最不能应付生活和债务。仅仅是寒冷就会增加跌倒导致急诊室和住院的风险。许多人有身体或心理健康问题，住在寒冷的家里会加剧这些问题。病人和老年人呆在家里的时间比平均水平更长，他们更需要舒适、负担得起的家庭供暖。燃料贫困的人群包括许多感染Covid 19的高风险人群。需要创新的解决方案来改变国家对燃料贫困的反应：这是英国在Covid 19之前影响到近11%的家庭的系统性问题。解决燃料贫困问题既需要对个人的支持，也需要对住房的投资。我们的项目将开发一个适合用途的保暖家园拯救生命客户关系管理系统，旨在通过将财产和个人数据结合在一起，在项目层面上应对加剧贫困的问题。我们的愿景是创建一个新的工具，为地方当局的使用提供全面和详细的数据集。该工具将解决目前适用于燃料贫困咨询机构的CRM系统的缺陷，并创造机会应对Covid 19(以及未来类似影响)对燃料贫困支持项目的影响，这些项目目前已严重受损。CRM将提供一个关键工具，支持拟议的3年期GB 1.5亿[温暖家园拯救生命燃料贫困计划][0]在西米德兰兹郡的实施及其未来10年在全国范围内的进一步推广。地方当局将使用温暖家园拯救生命CRM来协调优先的燃料贫困支持服务。它将：\*成为一种新的工具，用于在全国范围内标记可能正在与燃料贫困和/或糟糕的住房条件作斗争的家庭**\*这一专门构建的客户关系管理将与现有的库存状况分析和全屋翻新规划工具相联系**\*支持冬季取暖季节的规划，当寒冷的天气、流感和其他季节性因素增加燃料贫困的人的问题时[0]：https://shapuk.files.wordpress.com/2020/04/warm-homes-save-lives_apr2020.pdf

Those living in fuel poverty are amongst the most vulnerable in society and least able to cope with life and debt. Just being cold adds to the risk of falls leading to A&E and hospital admissions. Many have physical or mental health issues which are exacerbated by living in cold homes. Ill and older people spend more than average time at home and have greater need of comfortable, affordable to heat homes. People in fuel poverty include many of the groups at high risk of poor outcomes from Covid 19 infections.Innovative solutions are required to transform the national response to fuel poverty: a systemic issue for the UK affecting almost 11% of households before Covid 19\. Addressing fuel poverty requires both support to individuals and investment in homes. Our project will develop a fit for purpose Warm Homes Save Lives CRM system, designed for a programme level response to fuel poverty by bringing together property and personal data.Our vision is the creation of a new tool that providing a holistic and detailed dataset for the use of local authorities. The tool would address failings in current CRM systems adapted for use by fuel poverty advice agencies and build in opportunities to address Covid 19 (and future similar) impacts on fuel poverty support projects, which are currently severely compromised.The CRM would provide a key tool to support the delivery of the proposed 3 year £150m [Warm Homes Save Lives fuel poverty programme][0] in the West Midlands and its further rollout nationally over the next 10 years.The Warm Homes Save Lives CRM would be used by local authorities to coordinate a prioritised fuel poverty support service. It would:\* Be a new tool for use nationally to flag households which may be struggling with fuel poverty and/or poor housing conditions**\*** This purpose built CRM would link with existing stock condition analysis and whole house retrofit planning tools**\*** Support planning for winter heating seasons when cold weather, flu and other seasonal factors increase problems for those living in fuel poverty[0]: https://shapuk.files.wordpress.com/2020/04/warm-homes-save-lives_apr2020.pdf