e2E Proposal for Better Service Delivery through Intelligent Resource Management

公用事业服务提供商有越来越多的机会混合和匹配不同的技术和供应商服务，以提高利润，同时保持或提高他们的服务水平。例如，电信服务可以通过固定、移动、卫星和wifi网络提供。每种递送方式的成本和效果因地理、环境和时间的不同而不同。同样，电力服务供应商在他们的网络中也有各种类型的发电机，从传统发电站到风力涡轮机等微型发电源，以及存储设备。每台发电机都有不同的特性，电力存储增加了供应的灵活性。这些服务提供商需要一套新的规则来管理这种混合网络，以实现利润最大化并确保供应安全，以便他们能够向客户提供具有竞争力的服务水平协议（SLA）。IP网络管理人员使用技术IT策略来指定网络配置已经建立。策略从中心自动部署到网络中，实现可靠的大规模部署。我们将研究扩展政策框架的吸引力，该框架具有创新性，因为它将：以商业术语而不是技术术语定义规则；适应实时事件，如按需收费；并使用模拟来预测最有可能在维持SLA的同时为服务提供商提供最大利润的方法。该解决方案将面临技术挑战，但关键的推动因素是理解公用事业服务提供商想要提供的服务水平协议的性质，以及网络增强的时机，这将带来机会。我们计划与服务提供商进行一系列互动研讨会，以定义一个概要概念，该概念将在一到三年内为提供商实现价值。

Utility service providers have increasing opportunity to mix and match different technologiesand supplier services to improve profitably whilst maintaining or improving their levels ofservice. For example, delivery of telecommunications services can be through fixed, mobile,satellite and wifi networks. The cost and effectiveness of each delivery method variesdifferently with geography, environment and time. Similarly, electricity service suppliers havea range of generator types in their network, from conventional power stations to microgenerationsources such as wind turbines, as well as storage devices. Each electricitygenerator has different characteristics and electricity storage adds flexibility to supply. Theservice provider needs a new set of rules on how to manage this hybrid network to maximiseprofit and ensure security of supply so that they can offer a competitive Service LevelAgreement (SLA) to their customers.The use of technical IT policies by IP network managers to specify network configurations iswell-established. Policies are automatically deployed from the centre into the network toachieve large-scale deployments reliably. We will investigate the attractiveness of anextended policy framework which is innovative in that it will: define rules in business termsnot technical terms; adapt to real time events such as on-demand tariffs; and use simulation topredict the approach most likely to deliver maximum profit to the service provider whilstmaintaining the SLA.There will be technical challenges to this solution but the key enabler is in understanding thenature of the service level agreement that utility service providers want to offer and the timingof network enhancements that will present opportunity. We plan a series of interactiveworkshops with service providers to define an outline concept that will realise value for theprovider in the time frame of one to three years.