Developing an AI platform to automate remote property & asset management during and post COVID-19 in Kenya

麦肯锡咨询公司（McKinsey & Co）（2020年4月）报告指出，COVID-19为全球房地产行业带来永久性变化。莱坊的《2020年非洲市场脉搏调查》预测，2019冠状病毒病后，该行业的远程工作和社交距离将增加70%，这将成为常态，降低商业空间的密度。2019冠状病毒病改变了我们客户的工作方式，并加速了他们对安全和集中的云技术的需求。** De Graft Management（DGM）** 是房地产和资产管理软件专家，在英国和非洲拥有25年的软件开发经验。我们一直在与肯尼亚的银行，保险和房地产公司以及政府合作，他们不使用技术来管理建筑物和实物资产，正在努力使用手动系统，并希望提高效率和降低成本。自2018年以来，DGM一直与肯尼亚的最终用户合作。在COVID-19期间，我们无法前往非洲，但我们继续使用远程数字协作工具与客户合作。COVID-19改变了我们和客户的工作方式，加速了他们对安全和集中式云技术的需求。为了直接回应客户的反馈，我们正在配置和测试一个原型AI机器学习平台，以帮助我们的客户从新冠肺炎的影响中恢复过来-我们已进行详细的持份者分析，并正与客户进行抽样调查，专门解决与COVID-19相关的建筑物和资产管理痛点。我们确定了以下要求：1.管理和维护空置或部分空置的建筑物;关键的维护问题，以保持建筑物的运行和保护有价值的资产。远程物业管理，与租户、房东、业主和供应商进行定期在线联系，以减少管理问题、付款、请求和反馈所花费的时间3。更新和记录租赁和合同，以补偿减少的使用4。为供应商、租户和业主就租金、服务费、地租、商业费率和公用事业费5谈判并记录折扣和优惠。管理固体废物及相关服务供应商，以追踪住宅及商业废物的收集及处置情况6。通过监控卫生和维护共享空间、清洁用品和清洁供应商来保护建筑物7。跟踪员工个人防护装备水平是否充足在此项目中，我们将配置该技术，使用户能够远程完成80%的物业和资产管理任务，降低成本并支持他们在COVID-19后的恢复。环境影响将是：* 通过提高建筑管理效率、减少商业建筑使用和减少通勤者来减少排放 * 受控废物管理改善公共卫生，健康和空气质量我们还将实现可持续发展目标（SDG）8及11条，创造本地就业和创业机会，并透过提供楼宇管理方面的技术援助，支援最不发达国家。我们亦会计划把肯尼亚，东非和非洲的技术。

McKinsey & Co (April 2020) report that COVID-19 has precipitated permanent changes in the property industry globally. Knight Frank's Africa Market Pulse Survey 2020 predicts a 70% post COVID-19 increase in remote working and social distancing in the sector which will become the norm, reducing density in commercial spaces.COVID-19 has changed the way our clients work and has accelerated their need for secure and centralised cloud technology.**De Graft Management (DGM)** are Property & Asset Management software specialists with 25 years' experience developing software in the UK and Africa. We have been working with banks, insurance and property companies and government in Kenya who do not use technology to manage buildings and physical assets, are struggling with manual systems and want to improve efficiencies and reduce costs.DGM have engaged with end users in Kenya since 2018\. During COVID-19 we have been unable to travel to Africa, however we continue to work with our clients using remote digital collaborative tools. COVID-19 has changed the way we and our clients work, accelerating their need for secure and centralised cloud technology.In direct response to client feedback, we are configuring and testing a prototype AI machine learning platform to help our clients recover from the effects COVID-19 has inflicted on the management of their buildings and assets.We have carried out detailed stakeholder analysis and are working with a sample of clients to specifically address COVID-19 related pain points in managing buildings and assets. We have identified the following requirements:1. Managing and maintaining empty or part empty buildings; critical maintenance issues to keep buildings running and securing valuable assets.2. Remote property management for regular, online contact with tenants, landlords, owners and suppliers, to reduce the time spent managing issues, payments, requests and feedback3. Renegotiating and recording leases and contracts to compensate for reduced usage4. Negotiating and logging discounts and concessions for suppliers, tenants and landlords for rents, service charges, ground rent, business rates and utilities5. Managing solid waste and related service providers to track collection and disposal of residential and commercial waste6. Safeguarding buildings by monitoring hygiene and maintaining shared spaces, cleaning supplies and cleaning providers7. Tracking adequate staff PPE levels are maintainedDuring this project we will configure the technology to enable users to complete 80% of their Property & Asset Management administrative tasks remotely, reduce costs and support their recovery post COVID-19\.Environmental impacts will be:* Reductions in emissions via improved building management efficiencies, reduced commercial buildings usage and fewer commuters* Controlled waste management improving public hygiene, health and air qualityWe will also address Sustainable Development Goals (SDGs) 8 and 11 by creating local employment and entrepreneurship opportunities and supporting least developed countries through technical assistance in building management.We will also plan the commercialisation of the technology across Kenya, East Africa and Africa.