Phone Contact Application for Patients on Smartphones

2019冠状病毒病导致全科医生拨打给患者的电话分诊电话翻了一番，取代了面对面的预约，这一趋势将继续下去。X-on是全科医疗领域领先的云电话提供商，其产品可提高患者与全科医生之间的沟通效率。Surgery Connect和GP@Home与EMIS Web和SystmOne临床系统紧密集成。该项目将开发、试点并推向市场智能手机软电话应用程序，该应用程序将取代传统的电话呼叫，为越来越多的全科患者提供服务，并为NHS节省大量成本。该应用程序将插入到现有的患者应用程序中，以扩展患者访问，包括实践来源和患者来源。与各种临床系统的紧密集成，高级别的集成安全性，全渠道方法和PSTN的回退使其成为一个独特的开发，快速进入市场并立即收回投资。这项创新是对NHS数字战略的补充，该战略是为了应对新冠肺炎而加速实施的，同时通过保留传统的沟通渠道来最大限度地减少数字排斥。

Covid-19 has resulted in a doubling of telephone triage calls made from GPs to patients, replacing face to face appointments and the trend is set to continue.X-on is a leading provider of cloud telephony in General Practice with products that increase efficiency of communication between patients and GPs working in the practice or from home. Surgery Connect and GP@Home integrate closely with EMIS Web and SystmOne clinical systems.The project will develop, pilot and take to market a smartphone softphone app that will replace traditional telephone calls to a growing proportion of patients across all of General Practice and provide a substantial cost saving to the NHS. The app will plug into existing patient apps to extend patient access, both practice originating and patient originating.Close integration with a variety of clinical systems, a high level of integrated security, an omnichannel approach and fallback to the PSTN make this a unique development with a rapid route to market and immediate payback. The innovation complements the Digital Strategy of the NHS, accelerated in response to Covid-19 whilst minimising digital exclusion by retaining traditional communication channels.