Open standard for call routing, caller ID and call centre offloading

该项目的研发将开发一种电信标准，以实现：* 更灵活的呼叫路由系统，使组织能够更灵活地通过VoIP为家庭工作者路由呼叫 * 全球呼叫者姓名ID -显示呼叫者的姓名，而不仅仅是号码 * 呼叫中心的呼叫可以卸载到在线资源（例如网站，视频，人工智能助手）-帮助呼叫者并更快更有效地回答他们的问题。该标准将为每个电话号码创建在线存在，首次实现存储和检索关于全球任何电话号码的公共，结构化，机器可读数据。这将使呼叫者能够使用屏幕上的选项浏览呼叫中心，并且组织更容易回答呼叫者的问题，而无需将其连接到呼叫中心操作员。

The R&D in this project will develop a telecommunications standard that will enable:* More flexible call routing systems, giving organisations more flexibility to route calls through VOIP for homeworkers* Global caller name ID -- showing the name of the caller, not just the number* Calls to call centres can be offloaded to online resources (e.g. websites, videos, AI assistants) -- assisting callers and answering their questions quickly and more efficiently.The standard will create an online presence for every telephone number, enabling for the first time the storage and retrieval of public, structured, machine readable data about any telephone number worldwide. This will make it possible for callers to navigate call centres using on-screen options and easier for organisations to provide answers to caller questions without connecting them to a call centre operative.