Leveraging artificial intelligence to optimise customer data capture and processing in a post COVID-19 world

获得法律援助的机会减少和新冠肺炎疫情对英国司法系统、经济和整个社会的运作产生了不利影响。消费者和企业看到案件被暂停或推迟，新受理案件大幅减少——拖延正义就是剥夺正义。现有案件的积压和大量未决案件，再加上与冠状病毒相关的诉讼不可避免地泛滥，可能会对英国的司法体系和经济增长产生长期而持久的影响。在惠泽，我们的愿景是通过大幅降低企业和公民解决纠纷的成本，并通过简化获得司法公正的方式，建立一家增加诉诸司法的公司。该项目的重点是通过使用人工智能增加诉诸司法的机会。我们正在开发一种创新的纠纷分类工具，该工具可显著提高效率，减少案件积压，并改善法律机构与其客户（案件发起者和被告）之间的接触。

The reduction in access to legal aid and COVID-19 has had a detrimental impact on the functioning of the UK justice system, our economy, and society at large. Consumers and businesses have seen cases suspended or delayed with a significant reduction in accepted new cases -- justice delayed is justice denied. The backlog of existing cases and the considerable volume of pending cases, coupled with the inevitable deluge of coronavirus related litigation, threatens to have a long and lasting effect on the UK justice system and our economic growth.At Wyser our vision is to build a company that increases access to justice by significantly reducing the costs for businesses and citizens to resolve their disputes but also by simplifying how justice can be accessed.This project is focused on increasing access to justice through the use of artificial intelligence. We are developing an innovative disputes triage tool which significantly improves efficiency, reduces case backlogs and improves engagement between legal bodies and their customers (case initiators and respondents).