Experimental development of an Incident Care Team Survivor Relationship Management system for Major Rail Incidents

在发生重大铁路或电车事故（如碰撞、脱轨、火灾或恐怖袭击）时，英国客运列车运营公司（toc）为直接或间接受事故影响的人提供人道主义支持。这种支持由“事件护理小组”（ict）提供，这些小组是来自每个TOC的志愿者，他们接受过如何在事件发生后数小时和数天内应对幸存者需求的专门培训。这是由铁路行业认可的业务守则管理的，并由所有toc使用的软件系统提供支持。目前，支持这项重要工作的流程和系统是基于纸上的手动记录和过时的Microsoft Access数据库。Over-C正在提议开发一个**主动**和**实时事件护理团队幸存者关系管理(ICTSRM)**系统，该系统使用数字技术、数据和分析，将取代当前的Microsoft Access数据库系统。

In the event of a major rail or tram incident (such as a collision, derailment, fire or terrorist attack), the UK's Passenger Train Operating Companies (TOCs) provide humanitarian support to those directly and indirectly affected by the incident. This support is provided by 'Incident Care Teams' (ICTs) who are volunteers from each TOC who have been specially trained in how to respond to the needs of survivors in the hours and days following the incident. This is governed by a rail industry Approved Code of Practice and supported by a software system used by all TOCs.Currently, the process and system to support this vital work is based on manual recording on paper and an obsolete Microsoft Access database.Over-C are proposing to develop a **proactive** and **real-time Incident Care Team Survivor Relationship Management (ICTSRM)** system using digital technology, data and analytics that will replace the current Microsoft Access database system.