Transforming information systems design and use in social welfare agencies

本计划旨在研究如何重新设计电子资讯系统，以改善社会福利服务的提供，并支持直接为最有需要的人提供社会工作。使用经过验证的人种学研究设计，该项目旨在产生与整个部门机构相关的社会信息学领域的新知识和理论。这个项目的预期成果是由实践者主导的、理论上知情的信息系统设计和创新的使用方式。改变信息系统的设计和使用将加强有关服务活动和服务用户需求的信息，从而为社会中最脆弱的成员提供重要的利益。

This project aims to examine how electronic information systems (IS) can be redesigned to improve social welfare service delivery and support direct social work practice with those most in need. Using a proven ethnographic research design, this project aims to generate new knowledge and theory in the field of social informatics that is relevant to agencies across the sector. Expected outcomes of this project are practitioner-led and theoretically informed designs of IS and innovative ways to use them. Transforming the design and use of IS will enhance information about service activity and the needs of service users, thereby providing important benefits to the most vulnerable members of society.