ESSfES: Everyday Safety-Security for Everyday Services

自本世纪初以来，英国的公共服务经历了重大的重新设计，愿景的一个基本部分是提供人们每天使用的服务，这些服务对所有人来说都是安全的。认识到安全和安全公共服务的重要性，该奖学金特别植根于服务设计领域，并专注于人们在日常生活中创造安全和安全感的方式与数字日常服务保护之间的联系。在数字服务设计中，对与信任、身份、隐私和安全相关的担忧的响应通常作为服务用户和服务提供商之间数字交互的一部分来处理，然而人们用来保护个人隐私、保密信息、建立信任和管理身份的技术也融入了他们的日常生活和实践中。虽然人的因素是安全设计过程中长期存在的一部分，但通常更多地关注用户交互和数据保护设计，而不是更广泛地为人们日常生活中的安全和保障进行设计。随着日常服务日益数字化，并几乎渗透到个人生活的方方面面，将这两个方面的保护联系起来成为优先事项，使日常做法成为保护个人隐私、信任和身份以及促进个人安全的服务活动的一部分。日常生活中的安全远不止保护免受技术攻击；安全也是参与这些新形式的公共服务的自由，而不担心他们的人身安全、保障或隐私受到威胁。在这方面，不仅必须考虑技术攻击，而且还必须考虑被视为威胁行为者的服务提供者，如住房当局、地方议会和保健专业人员，以及家人和朋友通过滥用公共服务对个人的恶意行为。当传统服务提供商以及个人亲属和友谊网络的成员被视为威胁来源时，人们将部署广泛的社会和技术实践来保护自己。通过社会实践成功地设计支持和改进这些防御措施与设计技术防御措施一样重要。成果这一奖学金将建立一个框架，通过这个框架，研究人员可以与社区共同研究和共同设计，开发干预措施，并创造有效的技术来支持和改善社会防御。通过研究框架，将在研究人员、服务生产者和消费者社区以及日常安全和技术安全设计领域的从业者之间建立关系。研究金计划将编制一本以现实世界安全为重点的日常服务设计研究问题手册，作为教育计划的一部分，以及研究人员社区。此外，将在整个研究金期间定期举办在线活动，以促进更广泛的设计思想，以支持日常服务中的信任、身份、隐私和安全。该研究金方案还将产生创新技术。可能的原型包括：传达特定服务消费者社区生活经验的声音和触觉地图，显示地理区域信任网络的绘图技术，促进数字中介社会中关于信任、身份、隐私和安全的知识转让的技能交流技术，以及开发虚拟现实技术，以帮助理解身份、信任、安全和隐私冲突对不同社区意味着什么。

Since the early 2000s public service in the UK has undergone significant re-design and a fundamental part of the vision is to produce services used everyday by people that are safe and secure for all. Acknowledging the importance of safe and secure public services, this fellowship is specifically grounded in that area of service design and focuses on the connections between the ways that people create feelings of safety and security in their everyday lives and the protection of digital everyday services.In the design of digital services, responses to concerns related to trust, identity, privacy and security have typically been handled as part of the digital interaction between service user and service provider and yet the techniques that people use to protect personal privacy, keep information confidential, build trust and manage identity are also enmeshed in their everyday routines and practices. Whilst human factors considerations are a long-established part of this security design process, the focus is typically more on designing for user interaction and the protection of their data rather than designing more broadly for the safety and security of people in their everyday lives. As everyday services are increasingly digitised and reach into almost every aspect of a person's life, it becomes a priority to link these two aspects of protection so that everyday practices become a part of a service engagement that protects an individual's privacy, trust and identity as well as contributing to their individual security.Security in the context of everyday life is much wider than protection from technological attack; security is also the freedom to engage with these new forms of public service free from concern about threats to their personal safety, security or privacy. In this context not only must technological attack be considered but so too must service providers such as housing authorities, local councils and health care professionals being regarded as threat actors and malicious acts against individuals by family and friends through the misuse of public services be considered. When traditional service providers and members of a person's kin and friendship networks are regarded as sources of threat, people will deploy a wide range of social as well as technological practices to defend themselves. Successfully designing to support and improve these defences through social practices are as important as the design of technological defences. OutputsThis fellowship will develop a framework through which researchers can co-research and co-design with communities, develop interventions and create impactful techniques that support and improve social defences. Through the research framework relationships will be built between researchers, service producer and consumer communities and practitioners from the areas of everyday security and technological security design.The fellowship programme will produce a handbook of real-world security-focused everyday service design research problems to be used as part of education programmes as well as the researcher communities. Additionally on-line engagements will be run periodically throughout the fellowship to promote broader thinking about designing to support trust, identity, privacy and security in everyday services.This fellowship programme will also produce innovative technologies. Examples of possible prototypes include: sound and tactile maps to convey the lived experience of particular communities of service consumers, mapping techniques to show networks of trust across a geographical area, skills-swap technologies to facilitate knowledge transfer about trust, identity, privacy and security in a digitally mediated society and the development of virtual reality technology to help develop understanding of what identity, trust, security and privacy conflicts mean to different communities.