Effective and Appropriate Sharing of Information (EASI): workforce development materials for improved multi-agency public service delivery

该项目利用布拉德福德大学和利兹城市大学的社会科学研究成果，为社会工作者、护士、医生、警官和教师等提供公共服务的人员制定新的培训方案。培训的目的是改进提供服务的不同组织之间如何分享有关公众成员的信息。它补充（而不是取代）现有的信息共享培训，它的不同之处在于它使用社会科学研究的结果来帮助专业人士以新的方式思考如何共享公众成员的信息。提供公共服务的人需要处理我们所有使用这些服务的人的个人信息。在许多情况下，这是机密的敏感信息，专业人员必须小心保护我们的数据。与此同时，他们被要求通过与其他组织的同行更密切地合作来改善服务，在他们之间传递更多的信息。这意味着，当公众需要帮助时，他们感觉自己从一个服务机构被转到另一个服务机构的机会就更少了，而且在服务机构之间“钻空子”的可能性也就更小了。协作可以带来更有效的服务，因为可以避免一些重复。此外，通过合作，专业人员更有可能发现儿童和弱势成年人何时面临伤害风险，因为他们可以看到拼图的所有不同部分，而不仅仅是他们会看到的一部分。关于是否以及何时共享信息的决定并不总是直截了当的。有立法和指导可以帮助引导公共服务工作人员取得正确的结果，但每种情况都是不同的，尽管有所有现有的指导和培训，专业人员仍然很难知道如何做才是最好的。该项目创建的培训旨在帮助专业人员更好地共享信息，改善公众在此过程中获得的服务，项目研究人员将创建培训方案，并将与布拉德福德市大都会区理事会和一个名为“改善信息共享和管理”的现有国家项目合作，对其进行测试（可能在布拉德福德、曼彻斯特和莱斯特郡）。将根据受训人员的反馈意见修订培训方案和材料。一旦最后确定，文件将免费提供，并将跟踪其使用情况，以便收集有关好处的证据。该方案预计将包括两个为期一天的培训班，间隔三至四周。这使得课程参与者能够将他们在第一次会议上学到的知识应用于日常工作生活，知道他们将能够将任何疑问带回第二次会议（在第二次会议上，将分享对专业实践变化的思考）。这种结构意味着已经学到的东西不太可能被遗忘，而且如果有现实生活中的情况，培训无法帮助，可以进行相关的修改。该项目将根据项目研究人员以前进行的社会科学研究的结果，制作所需的所有材料。将提出新的想法，从来没有在这种培训中使用过，应该帮助专业人员改善他们的做法，导致：-改进，更多的“联合”，更值得信赖的公共服务-更好地保护个人和敏感数据-更好的性价比（通过减少重复服务和更有效的服务）从长远来看，通过提高服务质量和效率，该项目应该对国家的健康和福祉产生积极影响。

This project uses social science research from the University of Bradford and Leeds Metropolitan University to develop a new training programme for people delivering public services, such as social workers, nurses, doctors, police officers and teachers. The training is to improve how information about members of the public is shared between the different organisations that provide services. It supplements (rather than replaces) existing training on information sharing and is different because it uses the findings from social science research to help professionals think in new ways about how they share information about members of the public.People working to deliver public services are required to work with the personal information of all of us who use those services. In many cases this is sensitive information, given in confidence, and professionals must take care to protect our data. At the same time, they are being asked to improve services by working more closely with their counterparts in other organisations, passing more information between them. This means there is less chance that members of the public will feel as though they are being passed from one service to another when they need help and also that there will be less likelihood of 'falling through the cracks' between services. Collaboration can lead to more efficient services because some duplication can be avoided. In addition, by working together, professionals are more likely to spot when children and vulnerable adults are at risk of harm because they can see all the different pieces of the jigsaw puzzle rather than just the one piece they would see otherwise. Decisions about whether and when to share information, are not always straightforward. There is legislation and guidance available to help steer public service workers to the right outcome but every situation is different and despite all the existing guidance and training available, professionals can still struggle to know what to do for the best. The training created by this project aims to help professionals share information well, improving the services received by the public in the process.The project researchers will create the training programme and will work with the City of Bradford Metropolitan District Council and an existing national project, called Improving Information Sharing and Management, to test it (probably in Bradford, Manchester and Leicestershire). The training programme and materials will be revised as a result of feedback from the trainees. Once finalised, the documentation will be made freely available and its use will be tracked so evidence on the benefits can be gathered.The programme is expected to consist of two one-day training sessions, three to four weeks apart. This allows course participants to apply what they have learnt in their first session to their daily working lives, knowing that they will be able to bring any queries back to the second session (in which reflections on changes to professional practice will be shared). This structure means that what has been learned is less likely to be forgotten and also that if there are real-life situations the training could not help with, relevant revisions can be made to. The project will create all the materials needed, based on findings from social science research previously undertaken by the project researchers. New ideas will be presented that have never been used in this kind of training before which should help professionals to improve their practice, leading to:- improved, more 'joined up', and more trusted public services- better protected personal and sensitive data- better value for money (through reduced duplication across services and more effective services)In the long term, through contributing to improved service quality and efficiency, the project should have a positive impact on the health and well-being of the nation.