Motivational interviewing for contact tracing: developing co-produced training to improve practice

这项研究将为接触追踪者提供培训，旨在帮助他们改善与公众的沟通，对自己的工作更有信心，提高他们的幸福感和工作满意度。这将涉及对他们进行一种称为动机性访谈的沟通方法的培训，这种方法将帮助公众确定他们自己遵守与自我隔离有关的跟踪和追踪指导的原因，并提供有关他们最近接触过的人的信息。在第一阶段，研究小组将与一个地方当局的接触追踪者合作，以更多地了解他们的角色，以及他们希望从MI培训中得到什么。这将使项目团队和接触追踪者能够在培训包的开发上一起工作。在第二阶段，将邀请来自地方当局或通过私人机构雇用的接触追踪者参加为期一天的在线培训日中的一天。培训计划将通过在线门户免费提供给联系追踪者。参与者将被要求通过Eventbrite报名参加四场会议中的一场。每次培训的参加人数不超过25人，以改善培训体验。每次培训结束后，所有参与者都将完成一份在线调查。这将用于开发和改进未来会议的培训。一些自愿的合同跟踪人员将被要求参加一个简短的电话面试，以了解培训在多大程度上帮助了他们的实践。他们的反馈将被分析，并将用于制定最终的培训包，这可能意味着将来可以培训更多的接触追踪者。

The research would develop training for contact tracers, to aim to help them to improve their communication with members of the public, feel more confident in the job they do and improve their wellbeing and job satisfaction. This would involve training them in a communication approach called motivational interviewing (MI) which would help members of the public identify their own reasons for complying with track and trace guidance relating to self-isolation and providing information about people whom they have recently been in contact with. In phase 1, the research team would work with contact tracers in one local authority to find out more about their role, and what they would like from the MI training. This would enable the project team and contact tracers to work together on the development of a training package. In phase 2, contact tracers from local authorities or employed through private agencies would be invited to attend one of four one-day online training days. The training programme will be offered free to contact tracers via online portals. Participants will be asked to sign up via Eventbrite for one of four sessions. It is intended to have no more than 25 participants at each training session to improve the training experience. After each training session, all attendees will complete an online survey. This will be used to develop and improve the training for future sessions. Some contract tracers who volunteer will be asked to take part in a short telephone interview to find out to what extent the training has helped their practice. Their feedback will be analysed and this will used to develop a final training package, which could mean that more contact tracers could be trained in the future.