Co-Designing Future Interactions with Money with Underserved Communities

该项目将探讨如何通过数字技术的新兴创新更好地为服务不足的群体提供服务。具体而言，研究将侧重于护理网络中发生的财务互动，重点关注照顾家人、朋友和志愿者的人或被家人、朋友和志愿者照顾的人的经历。之前的研究已经强调了医疗网络中的财务交易和互动是如何至关重要但又非常复杂的，需要非正式的资金共享来代表那些足不出户的人支付账单，家庭成员做出的财务决策的透明度，以及将自己的钱花在别人身上的权力临时授权。虽然许多新技术，如分布式账本和加密货币，为支持这些做法提供了机会，但传统银行和支付服务的底层技术基础设施阻碍了这些做法以安全可靠的方式发生。该研究将采用设计民族志和共同创造和参与的方法，与参与者一起设计新技术。

The project will explore how underserved groups might be better served by emerging innovations in digital technologies. Specifically, the research will focus on the financial interactions that occur in networks of care, focusing on the experiences of people who care for, or are cared for by, family, friends and volunteers. Prior research has highlighted how financial transactions and interactions within care networks are critically important yet incredibly complex, requiring the informal sharing of money to pay bills on the behalf of those who are housebound, transparency in financial decisions made by family members, and the temporary delegation of powers of spending ones own money to other people. While many new technologies, such as Distributed Ledgers and crypto-currencies, offer opportunities to support these practices, traditional banks and the underlying technical infrastructures of payment services impede such practices from occurring in a safe and secure way. The research will take a design ethnographic and co-creative and participatory approach to designing new technologies with participants.