How do paid carers enact emotional management through their care practices?

看护工作植根于护理者和委托人之间的社会关系，因此依赖于护理者管理自己的情绪和与客户建立信任的技能。然而，在护理部门的迅速私有化和对效率和利润的重视中，看护工作的这些情感方面被忽视了(Brown和Korczynski，2010)。我对CA改编的文献进行了广泛的探索，突出了三个相互竞争的论述：医疗、商业和家庭，这三个论述给出了不同的护理理由。这些话语之间的矛盾会导致照顾者情绪管理的加剧，因为它们的不相容在现场变得最明显。这项研究旨在探索不同的护理实践如何在这些相互竞争的话语中启用和约束照顾者的情绪管理。在英国，65岁及以上的人口正在增加，预计从2017-2035年将增长44%(《护理技能》，2018，第9页)。潜在需要护理的人数的增加与紧缩措施交织在一起，紧缩措施减少了社会护理预算，导致现在有资格获得护理的人以及构成这种护理的任务发生了重大变化(Hebson等人，2015，Wibberley 2013)。因此，对护理工作的研究是及时的，因为预计公司将以更少的资源为更多的人提供护理，这可能会增加此类工作的情绪强度。由于居家护理(DC)通过拜访受助人的家来提供护理，因此是“私人的”，因此在看护工作的研究中基本上是不存在的(Wibberley 2013)。然而，由于护理者的任务受到受助人社会护理预算的限制，DC说明了社会经济背景和提供护理之间的相互联系；因此，DC是一种

Carework is embedded within the social relationship between carer and client, and as such relies on the carer's skill in managing their own emotions and building trust with their clients. However, within the rapid privatisation of the care sector and the prominence of efficiency and profits, these emotional aspects of carework have been neglected (Brown and Korczynski 2010). My extensive exploration of the literature on ca rework has highlighted three competing discourses: medical, business, and familial which give differing rationales for care. The contradictions between these discourses can cause an intensification of emotional management for the carer, as it is in situ that their incompatibility becomes most apparent. This research aims to explore how different care practices enable and constrain the carer's management of emotions within these competing discourses. Within the UK, the population aged 65 and over is increasing, with forecasts that it will grow by 44% from 2017-2035 (Skills for Care, 2018, p9). This increase in people who potentially need care, intersects with austerity measures which have decreased the social care budget causing significant changes to who now qualifies for care (Hayes 2017), and which tasks constitute such care (Hebson et.al.2015, Wibberley 2013). Therefore, research on carework is timely as companies are expected to provide care for more people with less resources, potentially increasing the emotional intensity of such work. As domiciliary care (DC) provides care through visits to the client's home, and is therefore 'private', it is largely absent within research on carework (Wibberley 2013). However, as the carer's tasks are constrained by the client's social care budget, DC illustrates the interconnections between the socio-economic context and the provision of care; and is therefore an