Improving building performance through better feedback: understanding the effectiveness of Post Occupancy Evaluation

有效的反馈对于任何产品的预期工作和满足用户需求都是至关重要的。不幸的是，有证据表明，许多建筑没有达到预期的效果，破坏了脱碳的努力，给我们留下了不舒服、不健康的建筑。该博士课程旨在改善反馈，从而改善建筑。使用后评估（POE）被RIBA定义为“在建筑建成和使用后获得建筑使用性能反馈的过程”。POE方法包括定性（如问卷、调查、访谈和焦点小组等）和定量（如智能电表、温度监测、通风测量等）方法。这些项目旨在深入了解建筑能源使用、环境绩效和用户满意度。这种反馈对于建造低能耗建筑、避免夏季过热、室内空气质量差和能源账单高等问题至关重要。在过去的几十年里，使用后评估（POE）和建筑性能评估项目为建筑的实际性能提供了宝贵的见解。然而，有证据表明，住宅和非住宅建筑仍然表现不佳，未能达到他们的设计愿望。传感技术、智能计量、实验技术和分析方法的发展为更广泛的测量提供了可能性，这些测量具有更高的数据分辨率和更少的侵入性方法。同样，在各项目间发展了更广泛的定性方法工具箱。这个为POE从业者开发的工具箱应该会导致更广泛和更有效的POE研究。但是POE研究真的有效和有用吗？

Effective feedback is vital for any product to work as intended and meet the needs of the user. Unfortunately, evidence shows many buildings do not perform as intended, undermining decarbonisation efforts and leaving us with uncomfortable, unhealthy buildings. This PhD will aim to improve feedback, leading to better buildings.Post-occupancy evaluation (POE) is defined by RIBA as "the process of obtaining feedback on a building's performance in use after it has been built and occupied." POE methods include both qualitative (e.g. questionnaires, surveys, interviews and focus groups etc.) and quantitative (e.g. smart meters, temperature monitoring, ventilation measurements etc.) approaches. These aim to gain insights into building energy use, environmental performance and user satisfaction. Such feedback remains vital in delivering low-energy buildings and avoiding issues such as summertime overheating, poor indoor air quality and high energy bills.Post-Occupancy Evaluation (POE) and building performance evaluation programmes have provided valuable insights into the real-world performance of buildings over the last few decades. However, evidence shows both domestic and non-domestic buildings still underperform and fail to meet their design aspirations.Developments in sensing technologies, smart metering, experimental techniques, analytical methods have opened up possibilities to a wider range of measurements, with higher resolution data and less intrusive methods. Similarly, a wider toolbox of qualitative approaches have developed across POE programmes. This developing toolbox for POE practitioners should lead to more widespread and more effective POE studies. But are POE studies truly effective and informative?