Development of an Artifical Intelligence Chatbot supporting coaching and optimal service for individuals with Neurodevelopmental disabilities and their families

神经发育障碍（NDD）是一组包括学习困难、智力障碍和自闭症的疾病。NDD影响了16%的加拿大人，并且经常与禁用挑战性行为有关，例如对他人的攻击，自我伤害和不遵守要求。在2017年的一项调查中，NDD患者、他们的家人和卫生专业人员报告说，他们缺乏关于最佳干预措施的信息。事实上，为NDD在线识别相关和可信的信息并保持更新仍然具有挑战性。人工智能（AI）的新进展导致了计算机程序的发展，这些程序能够再现人类交互提问和提供答案的方式;这些程序被称为聊天机器人。因此，我们组建了一个大型的多学科团队，包括NDD专家，家长和人工智能专家，以建立一个聊天机器人，使家庭，卫生专业人员和教师能够确定干预措施和资源，以帮助NDD患者经历具有挑战性的行为。我们已经开发了一个名为CAMI（医疗信息聊天机器人助理）的原型聊天机器人，我们将根据家庭，教育工作者和卫生专业人员的信息进行改进。聊天机器人还将为家庭和医疗专业人员提供指导，使他们能够更加独立地访问和导航医疗系统。使用人工智能将允许聊天机器人利用具有类似配置文件的用户的评论，根据其他面临类似情况的用户认为对他们有用的内容进行个性化推荐。总之，我们的项目将减少父母和医疗保健专业人员在网上花费的时间，使目前隐藏在网上的高质量信息更容易获得，并使用已被证明在商业领域有效的技术来改善医疗保健系统资源的合理利用。

Neurodevelopmental disabilities (NDD) are a group of conditions including learning difficulty, intellectual disability and autism. NDD affects 16% of Canadian and is frequently associated with disabling challenging behaviours such as aggression toward others, self-injury and not following requests. In a 2017 survey, individuals with NDD, their families and health professionals reported a lack of information about the best interventions. Indeed, it is still challenging to identify relevant and trusted information online for NDD and to keep updated. New advances in artificial intelligence (AI) have led to the development of computer programs able to reproduce the way humans interact to ask questions and provide answers; these programs are known as chatbots. We therefore assembled a large multidisciplinary team including experts on NDD, parents and AI experts to build a chatbot that will allow families, health professionals and teachers to identify interventions and resources to help individuals with NDD experiencing challenging behaviours. We have developed a prototype chatbot named CAMI (Chatbot Assistant for Medical Information), which we will improve with information from families, educators and health professionals. The chatbot will also provide coaching to families and health professionals to allow them to be more independent in accessing and navigating the healthcare system. Using AI will allow the chatbot to take advantage of comments from users with similar profiles to make personalized recommendations based on what other users facing similar situations thought was useful to them. Together, our project will reduce the time spent online by parents and healthcare professionals, make quality information currently buried online more accessible and improve the proper utilization of the resources of the healthcare system using technologies already shown to be effective in the commercial sector.