Improving Human Machine Interface Learnability : Cognitive Readiness and IT Learning Experience

该研究项目旨在帮助组织开发易于用户学习的技术界面（例如，软件，网站，移动应用程序），并且确保用户准备好使用这些界面。为此，研究小组和合作伙伴组织（加拿大国家银行、加拿大国家铁路、语言研究发展小组和加拿大社会<s:1>广播电台）将对不同类型的用户（即公民、雇员、消费者）进行一系列研究，这些用户在不同的使用环境中使用各种技术接口。这些研究将使用神经生理学和机器学习方法，确定用户是否在认知上准备好以最佳方式使用技术界面，以及用户何时真正在学习。该研究项目的结果将使加拿大组织能够实施技术接口开发实践，以优化其可学习性。鉴于加拿大经济中信息技术和数字化转型的战略重要性，几个利益相关者（如员工、供应商、客户、公民）将从这个研究项目的结果中受益，因此这将对加拿大产生经济和社会影响。

This research project aims to help organizations develop technological interfaces (e.g., software, website,mobile application) that are easy to learn for their users and, moreover, to ensure that users are ready to usethese interfaces. To do this, the research team and partner organizations (National Bank of Canada, CanadianNational Railway, Language Research Development Group and Société Radio-Canada) will conduct a series ofstudies with various types of users (i.e., citizens, employees, consumers) using various technological interfacesin different contexts of use. These studies will identify, using neurophysiological and machine learningmethods, whether users are cognitively ready to optimally use a technological interface and when users areactually learning. The results of this research project will enable Canadian organizations to put in placepractices for the development of technological interfaces that optimize their learnability. Given the strategicimportance of information technologies and digital transformation in the Canadian economy, severalstakeholders (e.g., employees, suppliers, customers, citizens) will benefit from results of this research project,which will therefore have both an economic and social impact for Canada.