Elucidating Skills for Job Seekers: Insights and Critical Concerns from a Field Deployment in Switzerland
Elucidating Skills for Job Seekers: Insights and Critical Concerns from a Field Deployment in Switzerland
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阐明求职者的技能:瑞士现场部署的见解和关键问题
DOI:
10.1145/3461778.3462049
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发表时间:
2021
期刊:
影响因子:
--
通讯作者:
Dillahunt, Tawanna R
中科院分区:
文献类型:
--
作者:
Cherubini, Mauro;Lu, Alex Jiahong;Hsiao, Joey Chiao-Yin;Zhao, Muhan;Aggarwal, Anandita;Dillahunt, Tawanna R
This article contributes results of a longitudinal field study of SkillsIdentifier, an employment tool originally designed and assessed in the United States (U.S.), to support “underrepresented” job seekers in identifying and articulating their employment skills. To understand whether the tool could support the needs of job seekers outside the U.S., we assessed it among 16 job seekers with limited education and language resources in Switzerland. While many of our results mirrored those of the U.S., we found that the tool was especially beneficial for non-French speaking immigrants who needed support describing their skills outside of their native language. We also found that listing skills like “active listening” without important context was insufficient and risked hiding key skills and meaning behind those skills to employers. Taking these factors into account, we illustrate the design implications of our findings and directions for practitioners who wish to design employment tools in support of job seekers, especially those who have traditionally been excluded from the labor market. We then provide insight into the potential for unintended consequences as a result of focusing solely on skills in a post-COVID labor market and contribute ways to mitigate them.
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