Elucidating Skills for Job Seekers: Insights and Critical Concerns from a Field Deployment in Switzerland

Elucidating Skills for Job Seekers: Insights and Critical Concerns from a Field Deployment in Switzerland
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阐明求职者的技能:瑞士现场部署的见解和关键问题

DOI:
10.1145/3461778.3462049
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发表时间:
2021
期刊:
In Designing Interactive Systems Conference 2021
影响因子:
--
通讯作者:
Dillahunt, Tawanna R
Dillahunt, Tawanna R
中科院分区:
--
文献类型:
--
作者:
Cherubini, Mauro;Lu, Alex Jiahong;Hsiao, Joey Chiao-Yin;Zhao, Muhan;Aggarwal, Anandita;Dillahunt, Tawanna R

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本文贡献了SkillsIdentifier的纵向实地研究结果,SkillsIdentifier是一种最初在美国设计和评估的就业工具,支持“代表性不足”的求职者确定和阐明他们的就业技能。为了了解该工具是否能满足美国以外求职者的需求,我们对16名在瑞士受教育程度和语言资源有限的求职者进行了评估。虽然我们的许多结果反映了美国的情况,我们发现,该工具对于那些需要支持来描述他们母语之外的技能的非法语移民特别有益。我们还发现,在没有重要背景的情况下列出“积极倾听”等技能是不够的,而且有可能向雇主隐藏关键技能和这些技能背后的意义。考虑到这些因素,我们说明了我们的研究结果和方向的从业者谁希望设计就业工具,以支持求职者,特别是那些传统上被排除在劳动力市场的设计影响。然后,我们深入了解因仅关注新冠疫情后劳动力市场的技能而可能产生的意外后果,并提出减轻这些后果的方法。
This article contributes results of a longitudinal field study of SkillsIdentifier, an employment tool originally designed and assessed in the United States (U.S.), to support “underrepresented” job seekers in identifying and articulating their employment skills. To understand whether the tool could support the needs of job seekers outside the U.S., we assessed it among 16 job seekers with limited education and language resources in Switzerland. While many of our results mirrored those of the U.S., we found that the tool was especially beneficial for non-French speaking immigrants who needed support describing their skills outside of their native language. We also found that listing skills like “active listening” without important context was insufficient and risked hiding key skills and meaning behind those skills to employers. Taking these factors into account, we illustrate the design implications of our findings and directions for practitioners who wish to design employment tools in support of job seekers, especially those who have traditionally been excluded from the labor market. We then provide insight into the potential for unintended consequences as a result of focusing solely on skills in a post-COVID labor market and contribute ways to mitigate them.
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