Amazon Echo Show as a Multimodal Human-to-Human Care Support Tool within Self-Isolating Older UK Households

Amazon Echo Show as a Multimodal Human-to-Human Care Support Tool within Self-Isolating Older UK Households
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Amazon Echo Show 作为英国自我隔离老年家庭的多模式人对人护理支持工具

DOI:
10.1145/3555193
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发表时间:
2022
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通讯作者:
Soubutts E
Soubutts E
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作者:
Soubutts E

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尽管使用语音助手来支持家中的老年人显示出了希望,但人们对下一代这些设备(也包括显示器)如何支持健康和护理需求知之甚少。在COVID-19期间,当老年人的社会孤立问题加剧时,这个问题变得更加重要。在英国的社交距离措施中,11个老年人家庭(16名参与者)在收到亚马逊Echo Show之前、收到后不久和使用三个月后接受了采访。我们确定的方式,这种多模式的设备是由社会隔离的人使用,以支持社会,护理和信息的需求在家里。我们将这些发现纳入日益增长的健康和护理智能家居研究领域,并为这些设备的采用,使用和接受提供影响,以共同支持老龄化。
Although the use of voice assistants to support older adults at home shows promise, little is known about how the next generation of these devices, which also include displays, can support health and care needs. This question has become more important during COVID-19, when issues of social isolation for older adults have been exacerbated. During social distancing measures in the UK, eleven older adult households (16 participants) were interviewed before receiving an Amazon Echo Show, shortly after receiving it, and after three months of use. We identify ways in which this multi-modal device is used by people in social isolation to support social, care, and information needs in the home. We frame these findings within the growing research area of smart homes for health and care, and provide implications for the adoption, use and acceptance of these devices to support aging in place together.
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