An Inclusive, Value Sensitive Design Perspective on Future Identity Technologies

An Inclusive, Value Sensitive Design Perspective on Future Identity Technologies
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对未来身份技术的包容性、价值敏感的设计视角

DOI:
10.1145/2778972
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发表时间:
2015
影响因子:
3.7
通讯作者:
Briggs P
Briggs P
中科院分区:
计算机科学3区
文献类型:
--
作者:
Briggs P

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在商业和管理需求的推动下,身份识别技术构成了研究和开发增长最快的领域之一。至关重要的是,它们构成了我们在获取商品、服务或信息方面包容或排斥个人和群体的手段——然而,这个领域的发展很少包含包容性或价值敏感的设计理念。我们描述了一个严格的练习,在这个练习中,我们找到了在身份空间中捕捉新研究的场景,并将这些场景用作包容性设计过程中的探针。为六个边缘化社区群体举办了讲习班:年轻人、老年人、难民、黑人少数民族妇女、残疾人和心理健康服务使用者。我们的发现与赫茨伯格的双因素理论相呼应,在该理论中,我们能够识别出一组围绕潜在不满来源(卫生因素)的相对共同的价值观,以及一组在不同社区中价值不同的激励因素。
Identity technologies constitute one of the fastest growing areas for research and development, driven by both commercial and administrative imperatives. Crucially, they constitute the means by which we include or exclude individuals and groups in terms of access to goods, services or information -- yet few developments in this space embrace an inclusive or value sensitive design philosophy. We describe a rigorous exercise in which we source scenarios that capture new research in the identity space and use these as probes in an inclusive design process. Workshops were held with six marginalized community groups: young people, older adults, refugees, black minority ethnic (BME) women, people with disabilities, and mental health service users. Our findings echo Herzberg's two-factor theory in which we are able to identify a set of relatively common values around sources of potential dissatisfaction (hygiene factors) as well as a set of motivators that are differentially valued across communities.
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