User-Innovated eHealth Solutions for Service Delivery to Older Persons With Hearing Impairment.
User-Innovated eHealth Solutions for Service Delivery to Older Persons With Hearing Impairment.
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用户创新的电子医疗解决方案，为听力受损的老年人提供服务。
DOI：
10.1044/2018_aja-imia3-18-0009
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发表时间：
2018
影响因子：
1.8
通讯作者：
Laplante-Lévesque,Ariane
中科院分区：
文献类型：
--
作者：
Nielsen,AnnetteCleveland;Rotger-Griful,Sergi;Kanstrup,AnneMarie;Laplante-Lévesque,Ariane
电子健康解决方案的成功设计和创新直接涉及最终用户，以寻求更好地了解他们的需求。本文介绍了针对有听力障碍的老年人的用户创新的电子健康解决方案。我们的研究问题是：在未来的听力康复服务提供中，关键用户的需求、期望和愿景是什么？方法我们采用了参与式的设计方法，以促进未来的电子健康解决方案的设计，通过焦点小组。我们涉及老年人听力障碍（n= 36），重要的其他人（n= 10），听力学家（n= 8）以下2种方法：（a）以人为本的交互系统设计和（B）用户创新管理。通过3轮焦点小组，我们推动了一个从需求的见解和愿景（第1阶段）到应用程序（如纸质版线框）（第2阶段）以及设想未来电子健康解决方案的数字原型（第3阶段）的过程。每个焦点小组都进行了视频记录和拍照，从而产生了丰富的数据集，通过归纳专题分析进行了分析。结果通过以下方式呈现：（a）设想未来客户旅程的故事板，（B）未来电子健康解决方案的3个关键主题，（c）4个级别的兴趣和愿意在数字解决方案中投入时间和精力，和（d）2技术悟性类型和他们不同的偏好为rehabilitationstrategies.ConclusionsFuture电子健康解决方案必须提供个性化的康复策略，适合每个人的听力障碍和他们的技术悟性水平。因此，一个核心要求是通过方便访问个性化信息、通信和学习环境，将数字支持锚定在客户的日常生活情况中。此外，与会者对电子健康解决方案的愿景要求提供传统的模拟和数字服务。补充材料https：doi.org/10.23641/asha.7310729
PurposeThe successful design and innovation of eHealth solutions directly involve end users in the process to seek a better understanding of their needs. This article presents user-innovated eHealth solutions targeting older persons with hearing impairment. Our research question was: What are the key users' needs, expectations, and visions within future hearing rehabilitation service delivery?MethodWe applied a participatory design approach to facilitate the design of future eHealth solutions via focus groups. We involved older persons with hearing impairment (n= 36), significant others (n= 10), and audiologists (n= 8) following 2 methods: (a) human-centered design for interactive systems and (b) user innovation management. Through 3 rounds of focus groups, we facilitated a process progressing from insights and visions for requirements (Phase 1), to app such as paper version wireframes (Phase 2), and to digital prototypes envisioning future eHealth solutions (Phase 3). Each focus group was video-recorded and photographed, resulting in a rich data set that was analyzed through inductive thematic analysis.ResultsThe results are presented via (a) a storyboard envisioning future client journeys, (b) 3 key themes for future eHealth solutions, (c) 4 levels of interest and willingness to invest time and effort in digital solutions, and (d) 2 technical savviness types and their different preferences for rehabilitation strategies.ConclusionsFuture eHealth solutions must offer personalized rehabilitation strategies that are appropriate for every person with hearing impairment and their level of technical savviness. Thus, a central requirement is anchoring of digital support in the clients' everyday life situations by facilitating easy access to personalized information, communication, and learning milieus. Moreover, the participants' visions for eHealth solutions call for providing both traditional analogue and digital services.Supplemental Materialhttps://doi.org/10.23641/asha.7310729
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