"Strike at the Root": Co-designing Real-Time Social Media Interventions for Adolescent Online Risk Prevention
"Strike at the Root": Co-designing Real-Time Social Media Interventions for Adolescent Online Risk Prevention
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“直击根源”：共同设计实时社交媒体干预措施，预防青少年网络风险
DOI：
10.1145/3579625
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发表时间：
2023
影响因子：
--
通讯作者：
Wisniewski, Pamela J.
中科院分区：
文献类型：
--
作者：
Agha, Zainab;Badillo-Urquiola, Karla;Wisniewski, Pamela J.
青少年在线安全研究人员强调了超越限制性和侵犯隐私的在线安全方法的重要性，转向基于服从的方法，使青少年能够独立处理在线风险。不幸的是，许多现有的在线安全干预措施都集中在父母的调解，而不是情境化的青少年的个人在线体验;因此，他们不能有效地满足青少年的独特需求。为了更好地了解我们如何设计在线安全干预措施，帮助青少年处理在线风险，以及何时以及如何干预，我们必须将青少年作为设计过程中的合作伙伴，并为他们提供平等参与设计过程所需的技能。因此，我们与21名青少年（13-17岁）进行了用户体验（UX）训练营，首先使用行业标准工具教他们重要的UX设计技能，这样他们就可以为青少年通常经历的不安全在线交互创建故事板，并为处理这些情况创建高保真的交互式原型。根据他们的故事板，青少年经常遇到信息泄露和陌生人的性风险，以及熟人或朋友的网络欺凌。虽然青少年经常阻止或报告陌生人，但他们很难对朋友或熟人的风险做出反应，并寻求其他人的建议。重要的是，青少年没有发现任何现有的方法来应对这些风险，以有效地保持他们的安全。当被要求创建他们自己的基于设计的干预措施时，青少年经常想象实时发生的“轻推”。有趣的是，青少年更多的是为了风险预防（而不是风险应对）而设计的，他们专注于推动风险肇事者（而不是受害者）重新考虑他们的行为，阻止有害行为的发生，或者惩罚肇事者的不当行为，以防止将来再次发生。Teens还设计了个性化的敏感度过滤器，让青少年能够管理他们想在网上看到的内容。一些青少年还设计了个性化的轻推，这样青少年就可以从平台上获得智能的指导性建议，帮助他们知道如何在没有父母干预的情况下自己处理在线风险。我们的研究结果强调了青少年如何希望通过将风险预防的责任放在那些犯下风险的人身上而不是受害者身上来“从根本上”解决在线风险。我们的工作是第一个利用与青少年的共同设计来开发新颖的在线安全干预措施，倡导从青少年风险保护到促进良好数字公民的范式转变。
Adolescent online safety researchers have emphasized the importance of moving beyond restrictive and privacy invasive approaches to online safety, towards resilience-based approaches for empowering teens to deal with online risks independently. Unfortunately, many of the existing online safety interventions are focused on parental mediation and not contextualized to teens' personal experiences online; thus, they do not effectively cater to the unique needs of teens. To better understand how we might design online safety interventions that help teens deal with online risks, as well as when and how to intervene, we must include teens as partners in the design process and equip them with the skills needed to contribute equally to the design process. As such, we conducted User Experience (UX) bootcamps with 21 teens (ages 13-17) to first teach them important UX design skills using industry standard tools, so they could create storyboards for unsafe online interactions commonly experienced by teens and high-fidelity, interactive prototypes for dealing with these situations. Based on their storyboards, teens often encountered information breaches and sexual risks with strangers, as well as cyberbullying from acquaintances or friends. While teens often blocked or reported strangers, they struggled with responding to risks from friends or acquaintances, seeking advice from others on the best action to take. Importantly, teens did not find any of the existing ways for responding to these risks to be effective in keeping them safe. When asked to create their own design-based interventions, teens frequently envisioned "nudges" that occurred in real-time. Interestingly, teens more often designed for risk prevention (rather than risk coping) by focusing on nudging the risk perpetrator (rather than the victim) to rethink their actions, block harmful actions from occurring, or penalizing perpetrators for inappropriate behavior to prevent it from happening again in the future. Teens also designed personalized sensitivity filters to provide teens the ability to manage content they wanted to see online. Some teens also designed personalized nudges, so that teens could receive intelligent, guided advice from the platform that would help them know how to handle online risks themselves without intervention from their parents. Our findings highlight how teens want to address online risks "at the root" by putting the onus of risk prevention on those who perpetrate them - rather than on the victim. Our work is the first to leverage co-design with teens to develop novel online safety interventions that advocate for a paradigm shift from youth risk protection to promoting good digital citizenship.
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