The influence of individual and team cognitive ability on operators' task and safety performance: a multilevel field study in nuclear power plants.

The influence of individual and team cognitive ability on operators' task and safety performance: a multilevel field study in nuclear power plants.
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个人和团队认知能力对操作员任务和安全绩效的影响:核电厂多层次现场研究

DOI:
10.1371/journal.pone.0084528
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发表时间:
2013
期刊:
影响因子:
3.7
通讯作者:
Wu C
Wu C
中科院分区:
综合性期刊3区
文献类型:
--
作者:
Zhang J;Li Y;Wu C

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虽然许多研究已经调查了高风险行业中操作员绩效的预测因素,如个性,态度和动机,但其认知前因和边界条件尚未得到充分研究。基于对50个班组的312名核电厂主控室操作员的多层次调查,研究了一般心理能力(GMA)在个人和班组两个层面对任务和安全绩效的影响。在个人层面上,操作员的GMA是预测他们的任务和安全性能,这一趋势变得更加显着,因为他们积累了更多的经验。在团队层面上,我们发现团队GMA对所有三个绩效标准都有积极的影响。然而,我们还发现了“大鱼小池塘”效应,因为团队GMA的影响相对较小,并且抑制了个人GMA对工人角色外行为(安全参与)的贡献,而不是其对员工角色外行为(安全参与)的明显有益影响。角色行为(任务绩效和安全合规)。与学习和社会比较过程的可能机制进行了讨论。
While much research has investigated the predictors of operators’ performance such as personality, attitudes and motivation in high-risk industries, its cognitive antecedents and boundary conditions have not been fully investigated. Based on a multilevel investigation of 312 nuclear power plant main control room operators from 50 shift teams, the present study investigated how general mental ability (GMA) at both individual and team level can influence task and safety performance. At the individual level, operators’ GMA was predictive of their task and safety performance and this trend became more significant as they accumulated more experience. At the team level, we found team GMA had positive influences on all three performance criteria. However, we also found a “big-fish-little-pond” effect insofar as team GMA had a relatively smaller effect and inhibited the contribution of individual GMA to workers’ extra-role behaviors (safety participation) compared to its clear beneficial influence on in-role behaviors (task performance and safety compliance). The possible mechanisms related to learning and social comparison processes are discussed.
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