Promoting built-for-disaster-purpose mobile applications: An interdisciplinary literature review to increase their penetration rate among tourists
Promoting built-for-disaster-purpose mobile applications: An interdisciplinary literature review to increase their penetration rate among tourists
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DOI：
10.1016/j.jhtm.2020.06.006
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发表时间：
2020-07-23
影响因子：
8.3
通讯作者：
Cruz AM
中科院分区：
文献类型：
--
作者：
Aliperti G;Cruz AM
本研究的重点是推广和使用面向游客的灾难专用移动应用程序。这项调查依赖于现代社会的两种趋势。第一个趋势是指最近全球范围内移动应用程序用户数量迅速增加。第二个趋势是指从20世纪60年代初到2010年代中期，全球范围内国际旅游需求大幅增长。这些旅行者也是移动应用程序的用户，他们使用应用程序的原因有多种，包括与安全/紧急问题相关的原因。国际旅行者可能需要诸如目的地风险、警告、避难所定位服务、紧急路线信息以及发生地震、海啸、传染病或其他灾害时使用的旅行者热线等信息。我们考虑了专为灾难目的而构建的移动应用程序作为向游客提供信息、提高他们的风险意识并提高他们的备灾能力的工具的作用。先前的研究表明，从这个意义上讲，这些工具可能会产生很大的影响。然而，了解这些应用程序的用户数量往往非常少。我们系统地回顾了跨学科的学术贡献，以分析有关应用程序用户采用移动应用程序的意图的研究。研究结果表明，未来以旅游为导向的研究有机会增加灾难移动应用程序的用户数量。特别是，我们提供了一个研究议程，考虑到研究的地理分布、所使用的研究技术和所采用的理论。
This study focuses on the promotion and use of tourist-oriented built-for-disasterpurpose mobile applications. The investigation relies on two trends that are characterizing modern societies. The first trend refers to the fact that recently, rapidly, and worldwide, the number of mobile applications users increased. The second trend refers to the fact that, worldwide, international tourism demand highly increased from the beginning of the 1960s to the mid-years of 2010s. These travelers are also users of mobile applications, and they use apps for several reasons, including those related to security/emergency issues. International travelers may need information such as risks at the destination, warnings, shelter locator services, emergency routes information, and traveler telephone hotline to be used in the case of earthquakes, tsunamis, infectious diseases, or other disasters. We considered the role of built-for-disasterpurpose mobile applications as a tool to provide information to tourists, increase their risk-awareness, and improve their disaster-preparedness. Previous studies suggest that these tools may have a high impact in that sense. However, the number of users informed about these applications tends to be very low. We systematically reviewed interdisciplinary academic contributions to analyze research on apps-users’ intention to adopt mobile applications. Findings suggest opportunities for future tourism-oriented studies aiming at increasing the number of users of built-for-disasters mobile applications. In particular, we provide a research agenda taking into consideration the geographical spread of the studies, the used research techniques, and the adopted theories.
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