Development and psychometric evaluation of the youth and caregiver Service Satisfaction Scale.
Development and psychometric evaluation of the youth and caregiver Service Satisfaction Scale.
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DOI：
10.1007/s10488-012-0407-y
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发表时间：
2012-03
影响因子：
2.6
通讯作者：
Bickman, Leonard
中科院分区：
文献类型：
--
作者：
Athay, M. Michele;Bickman, Leonard
关键词：
普遍需要将服务满意度衡量标准纳入精神卫生服务评估中。本文介绍了服务满意度量表（SSS），这是一种实用且免费的全球青少年和成人护理人员服务满意度衡量标准。介绍了开发过程以及对接受家庭护理的临床转诊青少年 (N = 490) 及其护理人员 (N = 383) 的大样本进行综合心理测量评估的结果。使用了多种心理测量分析模型，包括经典测试理论（CTT）、项目反应理论（IRT）和验证性因素分析（CFA）。正如预期的那样，SSS 总分呈负偏态，但该测量显示了青少年和护理人员版本的其他足够的量表特征。因此，SSS 是一个简短且心理测量学上合理的工具，用于衡量家庭心理健康服务环境中的全球满意度。与现有措施相比，它有几个优点，包括简洁、平行的青少年和看护者表格、免费提供，以及采用严格的心理测量方法对大量青少年和看护者样本进行开发。
There is widespread need for the inclusion of service satisfaction measures in mental health services evaluation. The current paper introduces the Service Satisfaction Scale (SSS), a practical and freely available measure of global youth and adult caregiver service satisfaction. The development process as well as results from a comprehensive psychometric evaluation in a large sample of clinically referred youth (N = 490) receiving home-based care, and their caregivers (N = 383), are presented. Multiple models for psychometric analyses were used including classical test theory (CTT), item response theory (IRT), and confirmatory factor analysis CFA). As expected, SSS total scores are negatively skewed but the measure displays otherwise adequate scale characteristics for both the youth and caregiver versions. Thus, the SSS is a brief and psychometrically sound instrument for measuring global satisfaction in home-based mental health service settings. It has several advantages compared to existing measures including brevity, parallel youth and caregiver forms, availability at no cost, and its development on a large sample of youth and caregivers with rigorous psychometric methodology.
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