Interactions between instrumental timbre and consumers’ regulatory focus

Interactions between instrumental timbre and consumers’ regulatory focus
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器乐音色与消费者监管焦点之间的相互作用

DOI:
10.1016/j.jbusres.2020.08.014
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发表时间:
2020
影响因子:
11.3
通讯作者:
Zhuang Xuhong
Zhuang Xuhong
中科院分区:
管理学2区
文献类型:
--
作者:
Sunaga Tsutomu;Meng Yan;Zhuang Xuhong

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虽然音乐被广泛用作一种感官营销工具,并被纳入多感官消费者与电脑的互动中,但音色在营销中的作用尚未得到广泛讨论。本研究通过五个实验证明,与小提琴/长笛音色相比,钢琴音色更符合听众的预防重点。这是因为钢琴音色对个人来说是熟悉的,并且会引起与听众的预防倾向一致的安全感。当在广告中以钢琴(vs.小提琴/长笛)音色作为背景音乐时,当消费者关注预防(vs.促销)或广告信息以预防(vs.促销)方式构建时,他们对广告和产品/服务的评价都更积极。然而,只有当消费者认知负荷较低时,音色的影响才存在。本研究对感官营销的理论和实践都有贡献,并建议营销管理者应避免在虚拟现实和增强现实中使用强迫性感官刺激。
Although music is widely used as a sensory marketing tool and incorporated in multisensory consumer–computer interactions, the role of timbre in marketing has not been extensively discussed. This study used five experiments which demonstrate that compared with violin/flute timbres, the piano timbre fits listeners’ prevention focus. This is because the piano timbre is familiar to individuals and induces feelings of security congruent with the listener’s prevention orientation. When exposed to a piano (vs. violin/flute) timbre as background music in an advertisement, consumers evaluate both the advertisement and the product/service more positively when they are prevention (vs. promotion) focused or when the advertisement message is framed in a preventive (vs. promotional) way. However, the timbre’s effect exists only when consumers’ cognitive load is low. This research contributes to sensory marketing in theory and practice and suggests that marketing managers should avoid using obsessive sensory stimuli in virtual and augmented reality.
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