Bringing Emotions into Practice: The Role of AI in Supporting Emotional Work in Informal Caregiving

Bringing Emotions into Practice: The Role of AI in Supporting Emotional Work in Informal Caregiving
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将情感付诸实践:人工智能在支持非正式护理中情感工作中的作用

DOI:
10.1145/3563703.3593066
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发表时间:
2023
期刊:
In Companion Publication of the 2023 ACM Designing Interactive Systems Conference
影响因子:
--
通讯作者:
Smriti, Diva
Smriti, Diva
中科院分区:
--
文献类型:
--
作者:
Smriti, Diva

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非正式看护的要求性质对看护者的情绪和身体健康产生了负面影响。HCI社区越来越多地研究如何支持照顾者,但解决方案大多集中在照顾者的负面情绪。非正式照顾者经历了一系列积极和消极的情感体验。在这篇论文中,我的目标是了解非正式照顾者的情感工作,以及如何更好地设计人工智能系统来支持这项工作。我从进行用户研究和访谈开始,以了解工作中情绪的效价和强度,以及这如何影响工作负担。然后,我计划使用情感实践理论来理解研究1和2中复杂的情感工作,通过人工智能系统可以帮助护理人员的部分。本文旨在提供一个框架,设计人工智能系统,以支持非正式照顾者的情感工作。
The demanding nature of informal caregiving has negative consequences on caregivers’ emotional and physical health. HCI community has increasingly examined ways to support caregivers, but the solutions mostly focus on the negative emotions of caregivers. Informal caregivers go through a range of emotional experiences, both positive and negative. In this dissertation work, I aim to understand the emotional work of informal caregivers and how AI systems can be better designed to support this work. I start with conducting user studies and interviews to understand the valence and intensity of emotions in caregiving work and how this affects the caregiving burden. Then, I plan to use the Emotion Practice Theory to understand the complex emotional work from studies 1 and 2 through parts that AI systems can help caregivers with. This dissertation aims to provide a framework for designing AI systems to support the emotional work of informal caregivers.
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