Effectiveness of telephone counseling: A field-based investigation.

Effectiveness of telephone counseling: A field-based investigation.
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电话咨询的有效性:实地调查。

DOI:
10.1037/0022-0167.49.2.233
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发表时间:
2002
影响因子:
3.9
通讯作者:
Daniel F. Brossart
Daniel F. Brossart
中科院分区:
心理学1区
文献类型:
--
作者:
R. J. Reese;Collie W. Conoley;Daniel F. Brossart

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使用电话已经成为一种日益流行的提供咨询的方式。然而,人们对其有效性知之甚少。本研究是对电话咨询有效性的初步研究。接受过电话咨询服务的参与者(N=186)对电话咨询的有效性和咨询关系的质量进行了评估。总体而言,受访者表示,电话咨询对整体和具体的改善都有帮助,他们对接受的咨询感到满意。受访者对咨询关系和人际影响程度的评价也类似于面对面的咨询研究,这些研究衡量了相同的属性。电话咨询结果是在来自其他研究的面对面咨询数据的背景下给出的。
The use of the telephone has become an increasingly popular mode for providing counseling. However, little is known about its effectiveness. This study is an initial effectiveness study on telephone counseling. Participants (N = 186) who had received counseling from a telephone counseling service rated the effectiveness of telephone counseling and the quality of their counseling relationship. Generally, respondents indicated that telephone counseling was helpful for both global and specific improvement and that they were satisfied with the counseling they received. Respondents also rated the counseling relationship and level of interpersonal influence similarly to face-to-face counseling studies measuring the same attributes. The telephone counseling results are given in the context of face-to-face counseling data from other studies.
DOI: 10.1037/0022-006x.59.3.439
发表时间: 1991-06-01
影响因子: 5.9
作者:
ORLEANS, CT;SCHOENBACH, VJ;KAPLAN, BH
通讯作者: KAPLAN, BH
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发表时间: 1995
期刊: The American psychologist
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