Paying the Price: When Intimate Partners Use Technology for Financial Harm

Paying the Price: When Intimate Partners Use Technology for Financial Harm
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付出代价:当亲密伴侣利用技术造成经济损失时

DOI:
10.1145/3544548.3581101
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发表时间:
2023
期刊:
Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems
影响因子:
--
通讯作者:
Bellini, Rosanna
Bellini, Rosanna
中科院分区:
--
文献类型:
--
作者:
Bellini, Rosanna

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经济虐待——控制幸存者获得和使用经济资源——在亲密伴侣暴力案件中非常普遍。基于158名IPV幸存者和16名金融倡导者的报告,我们对滥用者如何利用技术通过各种技术攻击和欺骗策略在经济上伤害幸存者进行了全面的调查。在此过程中,我们确定了施暴者使用这些有害攻击的四个动机,以及这些行为如何利用、监控、限制和破坏幸存者的经济福祉和独立。由于这些财务损害的每个方面都需要量身定制的方法,我们强调了实践和研究的潜在方向,以保护幸存者免受技术带来的财务损害。总的来说,我们呼吁金融科技部门考虑通过对抗性思维来设计亲密威胁,建议检测金融滥用活动的策略,并为客户服务代理如何意识到金融滥用提供指导。
Financial abuse — the control of a survivor’s access to and use of financial resources — is highly prevalent in intimate partner violence (IPV) cases. Based on the reports of 158 survivors of IPV and 16 financial advocates, we present a comprehensive investigation into how abusers exploit technologies to harm survivors financially through various technical attacks and deceptive strategies. In doing so, we identify four motivations for abusers who use these harmful attacks and how these acts exploit, monitor, restrict, and sabotage a survivor’s financial well-being and independence. As each dimension of these financial harms warrants a tailored approach, we highlight potential directions for practice and research to protect survivors from technology-enabled financial harms. Broadly, we call for the financial technology sector to consider designing for intimate threats through adversarial thinking, recommend strategies for detecting financially abusive activity and provide guidance for how customer service agents may be financially abuse aware.
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