Taking a Language Detour: How International Migrants Speaking a Minority Language Seek COVID-Related Information in Their Host Countries
Taking a Language Detour: How International Migrants Speaking a Minority Language Seek COVID-Related Information in Their Host Countries
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绕道语言：讲小语种的国际移民如何在东道国寻求新冠病毒相关信息
DOI：
10.1145/3555600
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发表时间：
2022
影响因子：
--
通讯作者：
Yamashita, Naomi
中科院分区：
文献类型：
--
作者：
Gao, Ge;Zheng, Jian;Choe, Eun Kyoung;Yamashita, Naomi
在公共危机时期，寻求信息对人们的自我照顾和福祉至关重要。广泛的研究调查了经验性的理解以及技术解决方案，以方便受影响地区的国内公民寻求信息。然而，为支持需要在东道国度过危机的国际移徙者而建立的知识有限。本文对居住在日本（N=14）和美国（N=14）的中国移民进行了访谈研究。与会者反思了他们在新冠疫情期间寻求信息的经历。反思得到了两周自我跟踪的补充，参与者记录了他们寻求COVID相关信息的做法。我们的数据显示，参与者经常绕语言弯路，或访问普通话资源，以获取有关所在国COVID爆发的信息。他们还策略性地利用普通话信息，对日语或英语的COVID相关信息进行选择性阅读、交叉检查和语境化解释。虽然这些做法增强了参与者对新冠病毒相关信息收集和意义表达的感知效果，但它们有时以不认识的方式使人们处于不利地位。此外，与会者缺乏审查东道国公共当局发布的面向移徙者的信息的意识或偏好，尽管这些信息是现成的。基于这些发现，我们讨论了改善国际移民在非母语和文化环境中寻求新冠病毒相关信息的解决方案。我们倡导包容性的危机基础设施，让不同程度的当地语言流利程度、信息素养和利用公共服务经验的人参与进来。
Information seeking is crucial for people's self-care and wellbeing in times of public crises. Extensive research has investigated empirical understandings as well as technical solutions to facilitate information seeking by domestic citizens of affected regions. However, limited knowledge is established to support international migrants who need to survive a crisis in their host countries. The current paper presents an interview study with two cohorts of Chinese migrants living in Japan (N=14) and the United States (N=14). Participants reflected on their information seeking experiences during the COVID pandemic. The reflection was supplemented by two weeks of self-tracking where participants maintained records of their COVID-related information seeking practice. Our data indicated that participants often took language detours, or visits to Mandarin resources for information about the COVID outbreak in their host countries. They also made strategic use of the Mandarin information to perform selective reading, cross-checking, and contextualized interpretation of COVID-related information in Japanese or English. While such practices enhanced participants' perceived effectiveness of COVID-related information gathering and sensemaking, they disadvantaged people through sometimes incognizant ways. Further, participants lacked the awareness or preference to review migrant-oriented information that was issued by the host country's public authorities despite its availability. Building upon these findings, we discussed solutions to improve international migrants' COVID-related information seeking in their non-native language and cultural environment. We advocated inclusive crisis infrastructures that would engage people with diverse levels of local language fluency, information literacy, and experience in leveraging public services.
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DOI：
10.1007/s10606-014-9208-z
发表时间：
2014-12-01
影响因子：
2.4
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DOI：
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发表时间：
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期刊：
Simpósio Brasileiro de Fatores Humanos em Sistemas Computacionais
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发表时间：
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DOI：
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发表时间：
2020
期刊：
Digit. Gov. Res. Pract.
影响因子：
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