The impact of enterprise systems on process flexibility and organisational flexibility

The impact of enterprise systems on process flexibility and organisational flexibility
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企业系统对流程灵活性和组织灵活性的影响

DOI:
10.1080/17517575.2014.925586
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发表时间:
2014-09
影响因子:
4.4
通讯作者:
Du, Hong
Du, Hong
中科院分区:
计算机科学3区
文献类型:
--
作者:
Ding, Yajing;Shou, Yongyi;Zhou, Honggeng;Du, Hong

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鉴于当前不断变化的商业环境,当今的公司需要迅速应对变化。公司经常在企业系统上投入大量资金,希望这些系统可以提高他们应对这些变化的灵活性。然而,以前的研究表明,企业系统对灵活性的影响可能是积极的,也可能是消极的。为了解决现有研究的不一致性,本文建议将企业的柔性分为流程层面和组织层面。具体而言,本文提出,企业系统将影响过程的灵活性,但积极影响组织的灵活性。分析结果表明,企业系统对过程和组织柔性有不同的影响。此外,行业时钟速度为流程灵活性的影响设定了边界,但对组织灵活性没有影响。本研究的研究和实际意义进行了讨论。
In light of the current dynamic business environment, companies nowadays need to respond rapidly to changes. Companies often invest heavily in enterprise systems in the hope that these can improve their flexibility in coping with such changes. However, previous studies have shown that the impact of enterprise systems on flexibility can be either positive or negative. To resolve this inconsistency in the existing research, this paper suggests that a company's flexibility should be distinguished between process level and organisational level. Specifically, this paper proposes that enterprise systems will affect process flexibility negatively but affect organisational flexibility positively. The analysis results show that enterprise systems have different effects on process and organisational flexibility. Furthermore, industry clockspeed sets a boundary for the effect on process flexibility but not for that on organisational flexibility. Research and practical implications of this study are discussed.
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