Learning from Healthcare Providers’ Strategies: Designing Technology to Support Effective Child Patient-Provider Communication
Learning from Healthcare Providers’ Strategies: Designing Technology to Support Effective Child Patient-Provider Communication
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向医疗保健提供者学习策略：设计技术以支持儿童患者与提供者之间的有效沟通
DOI：
10.1145/3411764.3445120
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发表时间：
2021
期刊：
影响因子：
--
通讯作者：
Park, Sun Young
中科院分区：
文献类型：
--
作者：
Seo, Woosuk;Buyuktur, Ayse G.;Verma, Sanya;Kim, Hyeryoung;Choi, Sung Won;Sedig, Laura;Park, Sun Young
有效的患者与提供者的沟通对于提高患者满意度、鼓励患者参与护理和改善健康结果至关重要。尽管之前的 HCI 工作旨在通过提高患者的沟通技巧来增强二元沟通，但人们对医疗保健提供者促进与儿童患者有效沟通的沟通工作知之甚少。通过对 10 名医疗保健提供者进行半结构化访谈和临床观察，我们的研究确定了提供者在与患者沟通时使用的四种策略：建立融洽关系、熟悉护理环境、尊重患者的沟通方式和偏好、将小决策权委托给患者并直接向患者提出问题。基于这些策略，我们讨论了提供者重视并努力实现儿科护理实践中有效沟通的三个关键要素。我们的研究还揭示了提供者如何制定策略以根据患者的特定需求和偏好定制通信的详细过程，并且我们描述了通信技术的设计机会。
Effective patient-provider communication is critical to promote patient satisfaction, encourage patient involvement in care, and improve health outcomes. Although prior HCI works aim to enhance the dyadic communication by improving patients’ communication skills, little is known about healthcare providers’ communication work to facilitate effective communication with their child patients. Through semi-structured interviews with 10 healthcare providers and clinic observations, our study identified four strategies that providers used in their communication with patients: building rapport, developing familiarity with care settings, respecting patients’ communication modes and preferences, and delegating small decision-making and directing questions to patients. Based on these strategies, we discuss three key elements that providers value and work toward to achieve effective communication in pediatric care practice. Our study also uncovers the detailed process of how the providers develop their strategies to tailor their communication to the patients’ specific needs and preferences, and we describe design opportunities for communication technology.
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