The Potential of AI in Care Optimization: Insights from the User-Driven Co-Development of a Care Integration System.
The Potential of AI in Care Optimization: Insights from the User-Driven Co-Development of a Care Integration System.
复制标题
AI在护理优化中的潜力:从用户驱动的护理集成系统共同开发的见解。
DOI:
10.1177/00469580211017992
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发表时间:
2021-01
期刊:
影响因子:
--
通讯作者:
Schneider-Kamp A
中科院分区:
文献类型:
--
作者:
Schneider-Kamp A
Transitions from one level of care to another are complex processes that pose medical and organizational risks and depend on care integration between different providers. This qualitative study investigated user experiences with an existing digital system for care integration between hospitals and nursing homes, and the potential of artificial intelligence to contribute to its optimization. The findings reveal challenges regarding (a) untimely information, (b) irrelevant information, (c) confusing information, (d) missing information, (e) information overload, and (f) information multiplicity. Artificial intelligence could address these by (i) identifying and verifying low-quality information, (ii) targeting information for different user groups, (iii) visually summarizing relevant information, and (iv) jointly presenting multiple versions. The implications of these findings extend beyond the context of care integration, presenting empirical evidence for the importance of qualitative health research in, and a model for, determining the scope and design of future artificial intelligence solutions to optimize (health)care processes.
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