Digital exclusion and distance in the British welfare system
Digital exclusion and distance in the British welfare system
复制标题
英国福利体系中的数字排斥和距离
DOI：
10.1016/j.geoforum.2023.103883
复制
发表时间：
2023
期刊：
影响因子：
3.5
通讯作者：
Sheldrick A
中科院分区：
文献类型：
--
作者：
Sheldrick A
本文探讨了英国福利系统的数字化如何影响福利服务的接触以及被数字排除在外的公民与国家的关系。数字化是普遍信贷的一个关键特征，这是保守党政府的旗舰福利改革政策，到目前为止，该政策一直受到有限的批判性询问。这项分析借鉴了在普惠信贷推出之前和期间在第三部门福利服务中心进行的人种学研究，将旧的“遗留系统”下的建议提供方式与新的在线系统进行了对比。文章基于一项原创的人种学研究，认为数字化已经深刻地改变了福利服务接触和更广泛的福利治理的动态。报告指出，随着以实物文件为中心的既定惯例被较难获得的数字技术所取代，服务接触的事务性模式发生了转变，出现了索赔人被动的新形式。在让低效但对关系要求很高的谈判过时的过程中，这篇文章详细介绍了数字化如何进一步剥夺和疏远被数字排除在外的公民对其福利主张的有意义的参与。结论部分讨论了这些发现对当代福利治理和国家研究的潜在影响。
This article explores how the digitization of the UK’s benefits system has affected welfare service encounters and digitally-excluded citizens’ relationship with the state. Digitization is a key feature of Universal Credit – the Conservative government’s flagship welfare reform policy - that has been subject to limited critical enquiry to date. Drawing on ethnographic research conducted in third-sector welfare service centres before and during the rollout of Universal Credit, the analysis contrasts the way advice was given under the old ‘legacy system’ with the new online system.Drawing on an original ethnographic study, the article argues that digitization has profoundly changed the dynamics of welfare service encounters and welfare governance more broadly. It identifies a shift towards a more transactional mode of service encounter and the emergence of new forms of claimant passivity as established routines centred on physical documents were supplanted with less-accessible digital technologies. In making inefficient but relationally-demanding negotiations obsolete, the article details how digitization has worked to further disempower and distance digitally-excluded citizens from meaningful engagement with their benefits claims. Potential implications of the findings for the study of contemporary welfare governance and the state are discussed in the concluding sections.
登录
查看更多内容
影响因子：
3
作者：
Villegas-Galaviz, Carolina;Martin, Kirsten
通讯作者：
Martin, Kirsten
应对厌恶：作为卡夫卡式官僚机构代理人的街头官僚
影响因子：
3
作者：
M. Nisar;A. Masood
通讯作者：
A. Masood
影响因子：
1.3
作者：
Dwyer, Peter;Wright, Sharon
通讯作者：
Wright, Sharon
权力下放和集权：管理欧洲社会援助接受者的激活
影响因子：
2.7
作者：
Renate Minas;S. Wright;R. Berkel
通讯作者：
R. Berkel
算法、应用程序和建议：数字社会政策和服务交付
影响因子：
2
作者：
Paul Henman
通讯作者：
Paul Henman