Maintaining police-citizen relations on social media during the COVID-19 pandemic
Maintaining police-citizen relations on social media during the COVID-19 pandemic
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COVID-19 大流行期间在社交媒体上维持警民关系
DOI：
10.1080/10439463.2022.2091565
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发表时间：
2022
影响因子：
2.7
通讯作者：
Ralph L
中科院分区：
文献类型：
--
作者：
Ralph L
尽管最近有越来越多的文献研究了警察在2019冠状病毒病大流行期间的作用，但人们对英格兰警方在社交媒体上与公民互动的方式知之甚少。因此，本文借鉴了强大的定性研究与警察和工作人员在英格兰谁利用官方，半官方或非官方的警方社交媒体帐户进行。该文件说明了他们如何理解自己在大流行期间在社交媒体上的作用，以及可以吸取的机会和教训。最重要的是，研究中的警官和工作人员报告说，在大流行的第一年，警察在社交媒体上经历了三个不同的阶段。首先，他们讨论了在2020年3月第一次封锁开始时将警方与公民的接触完全转移到网上以保持联系的必要性，尽管在非常有限的情况下。其次，在封锁的最初阶段，他们认为警方在社交媒体上分享如何保持安全的内容是很重要的，尽管他们也承认在分享视觉内容、冠状病毒立法细节和政府指导方面存在具体挑战。第三，警方参与者后来报告说，他们不再在社交媒体上讨论与流行病有关的内容，而是宣传关于一般警察活动的积极和感觉良好的故事。这些发现意义重大，因为它们揭示了社交媒体使警察能够在大流行期间维持与公民的关系，尽管在这样做时，警察在广播与保障人民安全有关的指导和规则方面发挥的作用较小。
Despite a growing body of recent literature that has examined the role of the police during the COVID-19 pandemic, little is known about police approaches to citizen-engagement on social media in England. Accordingly, this paper draws on robust qualitative research conducted with police officers and staff across England who utilised either official, semi-official, or unofficial police social media accounts. The paper illustrates how they understood their role on social media during the pandemic, and the opportunities and lessons that can be learned. Above all, officers and staff in the study reported that the police transitioned between three distinct stages on social media during the first year of the pandemic. First, they discussed the need to move police engagement with citizens entirely online when the first lockdown started in March 2020 to maintain contact, albeit under very restricted circumstances. Second, during the initial stages of lockdown, they believed it was important that the police shared content on social media on how to keep safe, although they also acknowledged specific challenges in relation to sharing visual content, details of coronavirus legislation, and government guidance. Third, police participants later reported withdrawing from discussing pandemic-related content on social media, and instead promoting positive and feel-good stories about generic police activity. These findings are significant because they reveal that social media enabled the police to maintain their relationship with citizens during the pandemic, although in doing so the police played less of a role in relation to broadcasting guidance and rules linked to keeping people safe.
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影响因子：
5.6
作者：
Stogner, John;Miller, Bryan Lee;McLean, Kyle
通讯作者：
McLean, Kyle
有目的的沟通：形象工作、社交媒体和警务
DOI：
--
发表时间：
2020
期刊：
The Police Journal
影响因子：
--
作者：
C. O’Connor;H. Zaidi
通讯作者：
H. Zaidi
影响因子：
1.8
作者：
Grace, Sara
通讯作者：
Grace, Sara
影响因子：
2.7
作者：
Bonner, Michelle D.;Dammert, Lucia
通讯作者：
Dammert, Lucia
从“群体免疫”到“呆在家里”再到“保持警惕”：英国对 COVID-19 的反应
DOI：
--
发表时间：
2020
期刊：
Zdrowie Publiczne i Zarządzanie
影响因子：
--
作者：
R. Nartowski;Lucy Huby;R. Topham;Szymon Golen;Katrin Brückner;Gavin Hanigan;Hazim Saleem;I. Bielska;Paul Shepherd;S. Feltis
通讯作者：
S. Feltis